Case in Point: Agilys
Agilys is a value-added reseller (VAR) for midrange IBM computers used in the hospitality industries. The company pairs a home-grown property management system with these boxes and sells them to hotels, resorts, and office complexes. In 2002, Agilys was engaged in a major upgrading of its mainline property management system, moving it to a thin-client, SOA-based architecture. Although it was a significant effort in terms of manpower, the company considered this to be a relatively simple technical exercise—after all, it just involved rewriting an already existing system. That was one of the reasons for management’s decision to go light on testing, and to forgo completely acceptance testing with select members of its user community. ...
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