Hollywood Secrets of Project Management Success

Case in Point: Kohl’s Department Stores

Headquartered in Menomonee Falls, Wisconsin, Kohl’s has experienced impressive growth over the last few years. Its Information Services (IS) division has had to respond with an increasingly complex and sophisticated portfolio of business applications. This brought the need for effective portfolio management to the attention of senior IS management. Kohl’s CIO, Jeff Marshall, recognizes its strategic value. "For any systems organization," he notes, "managing a diverse technology portfolio is just as important as a company managing its investment portfolios. There needs to be a tangible return on investment in both domains."

So Marshall’s IS division began the process of mapping its portfolio—establishing the ...