O'Reilly logo

High Impact Fee Negotiation and Management for Professionals by Ori Wiener

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Why professional service firms are different

      02

The best augury of a man’s success in his profession is that he thinks it the finest in the world. (GEORGE ELIOT)

A central tenet of this book is that professional services and professional service firms differ from more conventional industrial or other services organizations. It is worth understanding why.

What are professional service firms?

There is no single definition of what constitutes a PSF. One approach to this question (von Nordenflycht, 2010) identifies three distinctive characteristics:

      1  Knowledge intensity – the services require command of complex knowledge and/or experience. The knowledge is likely to be embodied within individuals as well as in systems, processes ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required