About the Author
Chris Oggerino has been employed by Cisco Systems, Inc., for over five years and is currently a Serviceability Design Engineer. As a Serviceability Design Engineer at Cisco Systems, Chris spends his time improving the reliability, availability, serviceability, and usability of Cisco products. Prior to his employment with Cisco Systems, Chris spent six years doing technical support of UNIX and internetworking products, three years in microcomputer corporate sales, and four years as a programmer at a variety of companies in the Bay Area. Chris currently resides in Los Gatos, California. You can reach Chris Oggerino at chris@oggerino.org.
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