Chapter 4. Preparing for Systems Management
Processes, Data, Tools, and Organization
Systems Management is the combination of processes, data, tools, and organization needed to manage a system efficiently and effectively. Processes deal with how to perform the task. Data refers to the information required to perform the process. Tools are the equipment needed to perform the processes. Organization refers to the people that support the process and how they are set up to do so.
Systems management is not merely a set of procedures for running a system, rather, it integrates all four elements mentioned above. We have seen too many IT organizations come up with exhaustively detailed procedures, yet fail because they have not tackled all four key elements. ...
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