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Healthcare Information Technology Exam Guide for CompTIA Healthcare IT Technician and HIT Pro Certifications by Brian Gugerty, Kathleen McCormick

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Troubleshoot and Solve Common PC Problems

Sometimes software and hardware fail. Files become corrupt, cables become disconnected, and software updates need to be applied—quite a variety of problematic sources. Troubleshooting methodology dictates the following:

1. Identify the problem. If providing telephone support, be careful; make sure you and your client use proper terms (try to avoid too much computer jargon, though!). Ask for specific error codes and error messages. Can you duplicate the problem? What is the scope: a single station, a single printer, or everybody on the network?

2. Determine probable cause, and test possible solutions. First, reboot the computer. This solves many inexplicable computer problems. Then test the easy stuff! ...

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