Implementing systems such as the EHR and CPOE is a very complex and difficult organizational undertaking. These implementations require political mobilization of the medical and nursing staffs, the reengineering of clinical processes, significant capital commitments, the management of large-scale projects, and major changes to the information technology infrastructure.
The magnitude of this undertaking leads to a high failure rate, estimated by some to be as high as 50 percent.
Despite this failure rate, some organizations have been successful in reaping the benefits of these key technologies in improving patient care. What factors contributed to their success?