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Healthcare Information Technology Exam Guide for CompTIA Healthcare IT Technician and HIT Pro Certifications by Brian Gugerty, Kathleen McCormick

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Initiating a Visit with an Ambulatory Provider

Scheduling a visit with a practice has traditionally required the patient or their representative to call the office and speak with a staff member. Increasingly patients are scheduling visits through patient portals, which are electronic tools that allow patients to remotely access the clinic’s scheduling software to book an appointment. In either case, the practice will have scheduling software that may be a stand-alone application or one that is integrated with other electronic tools such as a practice management system or an EHR.

Several hundred ambulatory practice scheduling tools are available in the U.S. market with a variety of capabilities and levels of integration with other software applications. ...

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