Acknowledgments
Keith, who showed me how to lead well.
Charles, who taught me the importance of stepping up my game.
Jeanne, who cared when it mattered most and taught me to do the same.
Heather, who led with grace in the midst of many storms.
Allison, for showing me what great management looks like.
Michael and Maryanne, for always bringing integrity and excellence to the patient care process.
Martha, Justin, Jonathan, Judy, Mike, Chioma, Andrew, and all of the other analysts who raise the bar high.
Tim, for holding down the fort.
Paul and Gerald, for being simply brilliant and giving me something to strive toward.
Rick, Paul, Dane, Matt, and Phuong, for being the best team members ever.
Robert and Rita, for their exceeding patience and grace. ...
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