Acknowledgments

Personal acknowledgments cannot go without thanking my whole family for support and for instilling a fountain of youth for learning. I especially want to acknowledge my children, Rebecca Samantha, Andrew Bering, and Alberto William. They have taught me more about life than any degree or credential. I have also been privileged to work with some amazing women for the past 20 years—Janet McManus, Donna Graham, and Mary Glynn, the ultimate patient advocates. I would like to acknowledge the editorial assistance of Tara McManus and Laura Spangler.

Professionally, as of this writing, I have more than 100 combined articles and presentations. A special thank-you to all the students and professionals who have participated in my classes, read my articles, emailed responses to my questions, and shared their experiences. These experiences have generated insight and thought-provoking conversations, all of which have contributed to the writing of this book. Further, in my own professional development, a thank-you to all the professors and academic organizations that continue to educate and refine my understanding of this subject.

Finally, in this second edition I need to acknowledge the story behind the story. The first edition was written as an act of penance. I was involved in a case with a client who had issues with his billing company and representation by a disbarred attorney. During the course of this investigation I met an FBI agent who, during my interview, asked why ...

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