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Healthcare Administration

Book Description

As information systems become ever more pervasive in an increasing number of fields and professions, workers in healthcare and medicine must take into consideration new advances in technologies and infrastructure that will better enable them to treat their patients and serve their communities. Healthcare Administration: Concepts, Methodologies, Tools, and Applications brings together recent research and case studies in the medical field to explore topics such as hospital management, delivery of patient care, and telemedicine, among others. With a focus on some of the most groundbreaking new developments as well as future trends and critical concerns, this three-volume reference source will be a significant tool for medical practitioners, hospital managers, IT administrators, and others actively engaged in the healthcare field.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: Health Information Technology
      1. ABSTRACT
      2. INTRODUCTION
      3. HEALTHCARE ORGANIZATIONS AND HEALTH INFORMATION TECHNOLOGY
      4. TECHNOLOGICAL IATROGENESIS
      5. MANAGEMENT STRATEGIES
      6. CONCLUSION
      7. REFERENCES
    2. Chapter 2: Big Data in Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TECHNOLOGIES, TOOLS, AND THE MARKET OF BIG DATA
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 3: Clinical Data Mining in Small Hospital PACS
      1. ABSTRACT
      2. INTRODUCTION
      3. DIGITAL MEDICAL IMAGING
      4. CASE STUDY
      5. DISCUSSION
      6. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES
    4. Chapter 4: Making a Case for Information Integrity in Healthcare
      1. ABSTRACT
      2. 1. A REAL LIFE EXAMPLE: ANESTHETIC ERROR RESULTING IN LOSS OF HEALTHCARE GOAL INTEGRITY
      3. 2. LOSS OF INFORMATION INTEGRITY
      4. 3. INFORMATION ORIGINATION ERRORS AND LOSS OF INFORMATION INTEGRITY
      5. 4. A CASE FOR A PARADIGM SHIFT: INFORMATIONAL VIEW OF HEALTHCARE SYSTEM
      6. 5. EMERGING INSIGHT: CONTROLLING ORIGINATION AND PROCESSING OF CORRECT INFORMATION (CONTROLLING I*I FOR EFFECTIVE HEALTHCARE MANAGEMENT)
      7. 6. SYSTEMS APPROACH TO I*I TECHNOLOGY IMPLEMENTATION IN HEALTHCARE INDUSTRY
      8. CONCLUSION: THE NEED FOR I*I PROCESSING INITIATIVES
      9. REFERENCES
    5. Chapter 5: ICT in Healthcare Management, Developments, and Applications in Turkish Health Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. ICT AND GLOBAL HEALTHCARE
      4. THE IMPORTANCE OF HOSPITAL LOGISTICS IN HEALTHCARE MANAGEMENT AND ICT
      5. HEALTHCARE MANAGEMENT AND APPLICATIONS IN TURKISH HEALTH SECTOR
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    6. Chapter 6: Implementation of Electronic Records in a Medical Practice Setting
      1. ABSTRACT
      2. ORGANIZATIONAL BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    7. Chapter 7: A Review of Notifications Systems in Elder Care Environments
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. ELDER’S CARE PROCESS
      4. 3. LITERATURE REVIEW
      5. 4. CHALLENGES AND OPPORTUNITIES
      6. 5. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. APPENDIX
    8. Chapter 8: A Survey on Health Care Services Using Wireless Sensor Networks
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. HEALTH CARE SERVICES
      4. 3. FUTURE TRENDS
      5. 4. SUMMARY
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    9. Chapter 9: Telehealth Implementation
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    10. Chapter 10: Policies on Telemedicine-Enhanced Hospital Services
      1. ABSTRACT
      2. 1 INTRODUCTION
      3. 2 THE NATIONAL AND REGIONAL POLICIES ON THE HEALTHCARE SYSTEMS
      4. 3 THE CRITERIA TO BALANCE THE DECISIONS AMONG TELEMEDICINE INTERVENTIONS
      5. 4 POLICY-DRIVEN HEALTHCARE INTERVENTIONS AND TELEMEDICINE IMPACTS
      6. 5 A SIMULATED COMPARISON AMONG THE THREE SCENARIOS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    11. Chapter 11: A Formal Investigation of Semantic Interoperability of HCLS Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. USE-CASE SCENARIO: LAB-TEST ORDER
      5. OUTLINE OF THE STATE OF THE ART
      6. TOWARDS A FRAMEWORK FOR HANDLING CONTEXT AND HETEROGENEITY
      7. FUTURE DIRECTIONS: TOWARDS FULLY INTEROPERABLE HCLS SYSTEMS
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    12. Chapter 12: Intensive Care
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. AFTERMATH
      6. REFERENCES
    13. Chapter 13: A New Era for Safety Measurement
      1. ABSTRACT
      2. INTRODUCTION
      3. UNDERSTANDING PATIENT SAFETY
      4. SAFETY MEASUREMENT
      5. ISSUES WITH CURRENT SAFETY MEASUREMENT
      6. DYNAMIC HEALTH SERVICES
      7. DIFFERENCES BETWEEN CARE ENVIRONMENTS
      8. GAPS IN THE RESEARCH
      9. BRIDGING THE GAP: CHANGING FOCUS
      10. SUMMARY
      11. REFERENCES
  7. Section 2: Development and Design Methodologies
    1. Chapter 14: Development of an E-Healthcare Information Security Risk Assessment Method
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. DATA ANALYSIS
      6. SECURITY RISK RELATIVE WEIGHTED ASSESSMENT METHOD
      7. DISCUSSIONS, MANAGEMENT IMPLICATIONS, AND CONCLUSION
      8. REFERENCES
      9. APPENDIX
    2. Chapter 15: Knowledge Acquisition Process for Intelligent Decision Support in Critical Health Care
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND RELATED WORK
      4. TRIAGE SYSTEMS
      5. REAL-TIME DECISION PROCESS
      6. KNOWLEDGE DISCOVERY PROCESS
      7. RESULTS
      8. DISCUSSION
      9. CONCLUSION AND FUTURE WORK
      10. ACKNOWLEDGMENT
      11. REFERENCES
    3. Chapter 16: Workarounds
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. DEVIATION AND THE CONCEPT OF WORKAROUND
      4. 3. BLOCKAGES AS MOTIVATIONS FOR WORKAROUNDS
      5. 4. WORKAROUNDS AS BLOCKS AND DEVIATIONS
      6. 5. A MODEL OF WORKAROUNDS
      7. 6. CLASSIFICATION OF WORKAROUND STRUCTURES
      8. 7. WORKAROUND PROCESS STRUCTURES
      9. 8. WORKAROUND PROCESS EFFICIENCY
      10. 9. RULES NORMS AND SEMIOTICS
      11. 10. PATIENT SAFETY AND ERRORS
      12. 11. WORKAROUND PATIENT SAFETY RISK FACTOR MODEL: WPSRF
      13. 12. CHAPTER SUMMARY
      14. REFERENCES
    4. Chapter 17: Implementation of Evidence-Based Practice and the PARIHS Framework
      1. ABSTRACT
      2. MEDICAL ERRORS AND EVIDENCE-BASED MEDICINE
      3. THE PARIHS FRAMEWORK
      4. BENEFITS OF THE PARIHS FRAMEWORK TO THE HEALTH SYSTEM
      5. KEY ENABLERS FOR THE APPLICATION OF THE PARIHS FRAMEWORK
      6. PUTTING IT ALL TOGETHER: A RESEARCH PROJECT
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    5. Chapter 18: Hierarchies and Holdings
      1. ABSTRACT
      2. INTRODUCTION
      3. HIERARCHY AND NEW PUBLIC MANAGEMENT
      4. ATTRACTION, ATTRITION, AND PSYCHOLOGICAL CONTRACT
      5. HOLDING COMPANIES
      6. INSTITUTIONAL, ORGANISATIONAL, AND OPERATIONAL LOGICS
      7. LEVELS, ENGAGEMENT, AND THE ROLE OF HRM
      8. THE CASE STUDY
      9. EXAMPLES OF INDIVIDUAL DISCOURSE IN RELATION TO THE MAIN CRITERIA OF FIGURE 3
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    6. Chapter 19: Modelling the Growing Process of Integrated Healthcare Supply Networks
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. HEALTHCARE SUPPLY NETWORK CAUSAL LOOP DIAGRAM
      5. 4. MODEL APPLICATION
      6. 5. CONCLUSION AND FURTHER RESEARCH
      7. REFERENCES
    7. Chapter 20: Applying Discrete Event Simulation (DES) in Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. APPLYING DES IN HEALTHCARE: AN ILLUSTRATIVE CASE
      5. CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
    8. Chapter 21: Modeling Uncertain and Dynamic Casualty Health in Optimization-Based Decision Support for Mass Casualty Incident Response
      1. ABSTRACT
      2. INTRODUCTION
      3. MODEL
      4. ANALYSIS AND EVALUATION
      5. CONCLUSION AND FUTURE WORK
      6. ACKNOWLEDGMENT
      7. REFERENCES
    9. Chapter 22: Healthcare Information System Modelling
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. HEALTHCARE MODELLING
      5. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    10. Chapter 23: Modeling a Chilean Hospital Using Specification and Description Language
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THE HOSPITAL AND THE UAPQ
      5. METHODS
      6. MODELING THE UAPQ
      7. DISCUSSION
      8. REFERENCES
      9. ENDNOTES
    11. Chapter 24: Modeling and Automated Examination of Communication Processes in Integrated Health Information Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODS
      4. RESULTS
      5. DISCUSSION
      6. REFERENCES
    12. Chapter 25: Medical Practical Knowledge Circulation Based on Purpose-Oriented Service Modeling
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MEDICAL PRACTICAL KNOWLEDGE ACQUISITION
      4. 3. EXTERNALIZING SENSES OF WORTH IN MEDICAL SERVICE
      5. 4. CONCLUSION
      6. REFERENCES
  8. Section 3: Tools and Technologies
    1. Chapter 26: Sensorized Garments Developed for Remote Postural and Motor Rehabilitation
      1. ABSTRACT
      2. INTRODUCTION
      3. 2. THE MEASURE OF STATIC AND DYNAMIC PATIENT’S POSTURES
      4. 3. CLASSIFICATION OF SYSTEMS FOR STATIC AND DYNAMIC POSTURE MEASUREMENTS
      5. 4. APPLICATIONS AT HOME
      6. 5. IMPACT FOR HOSPITAL USE
      7. 6. OPEN SCENARIOS
      8. CONCLUSION
      9. REFERENCES
    2. Chapter 27: Real-Time Biomedical Telemetry System for Ambulances
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPMENT OF THE TELEAMBULANCE SYSTEM
      4. COMMUNICATIONS SYSTEM
      5. VALIDATION METHODOLOGY
      6. FUTURE RESEARCH
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 28: Agent-Based Wellness Indicator
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. OPERATIONAL WELLNESS MODEL
      5. AGENT-BASED WELLNESS INDICATOR
      6. EVALUATION
      7. APPLYING THE AGENT-BASED WELLNESS INDICATOR AND COST EVALUATION
      8. CONCLUSION AND FUTURE WORK
      9. REFERENCES
      10. ADDITIONAL READING
    4. Chapter 29: Cloud Service Platform
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. STRUCTURE AND FUNCTIONS OF HIX
      5. HIX TECHNOLOGY ARCHITECTURE BASED ON CLOUD COMPUTING
      6. BUSINESS MODEL OF HIX CLOUD SERVICES
      7. CONCLUSION
      8. REFERENCES
    5. Chapter 30: Leveraging Cloud Technology for Rural Healthcare in India
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. ELECTRONIC MEDICAL RECORD
      4. 3. ORGANIZATIONAL BACKGROUND
      5. 4. REQUIREMENTS STEMMING FROM THE INDIAN CONTEXT
      6. 5. UNIFYING ACCESS TO DISPARATE DISTRIBUTED DATA
      7. 6. HEALTHCARE SEARCH ENGINE DEPLOYMENT
      8. 7. HEALTHCARE DATA CLOUD
      9. 8. HEALTHCARE DATA CLOUD DEPLOYMENT
      10. 9. CONCLUSION
      11. 10. A PARTING THOUGHT
      12. ACKNOWLEDGMENT
      13. REFERENCES
    6. Chapter 31: Home Healthcare in Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ARCHITECTURE OF A HOME HEALTHCARE SYSTEM IN THE CLOUD
      5. SECURITY AND PRIVACY REQUIREMENTS
      6. DISCUSSIONS ON INFRASTRUCTURE INTEGRATION AND MITIGATION TECHNIQUES
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    7. Chapter 32: Mobile Device Application in Healthcare
      1. ABSTRACT
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. OVERALL ADVANTAGES WITH THESE NEW TECHNOLOGIES
      6. ISSUES WITH MOBILE DEVICES AND RECOMMENDATIONS
      7. REFERENCES
    8. Chapter 33: PINATA
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. WI-FI IN HEALTHCARE
      5. PERVASIVE, NURSING AND DOCTORAL ASSISTANT (PINATA)
      6. TECHNOLOGY COMPONENTS
      7. UBIQUITOUS AND SEAMLESS MONITORING
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. ENDNOTES
    9. Chapter 34: Mobile Communication in Hospitals
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
    10. Chapter 35: Use of Mobile Applications for Hospital Discharge Letters
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODS
      4. RESULTS
      5. DISCUSSION
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
    11. Chapter 36: Computer Physician Order Entry (CPOE)
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. RESULTS
      5. DISCUSSION
      6. CONCLUSION
      7. REFERENCES
    12. Chapter 37: Making Quality Control Decisions in Radiology Department
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODS
      4. FINDINGS
      5. DISCUSSION
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    13. Chapter 38: Risk Management Information System Architecture for a Hospital Center
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. METHOD
      5. 4. QUALITY AND RISK INDICATORS
      6. 5. RMIS ARCHITECTURE FOR CHTMAD
      7. 6. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    14. Chapter 39: Using RFID and Wi-Fi in Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. TECHNOLOGICAL BACKGROUND
      4. PINATA: A PROOF OF CONCEPT
      5. DEVICES
      6. ARCHITECTURE
      7. SERVICES OFFERED VIA RFID AND WI-FI
      8. BENEFITS OF PINATA
      9. DISCUSSION
      10. CONCLUSION
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. ENDNOTES
    15. Chapter 40: Hospital Environment Scenarios using WLAN over OPNET Simulation Tool
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. JUSTIFICATION OF CURRENT WLAN TECHNOLOGIES
      4. 3. INTEGRATED NETWORK ARCHITECTURE
      5. 4. RELATED WORK ON NETWORK MODELLING
      6. 5. MODELLING ISSUES AND CHALLENGES
      7. 6. RECOMMENDATION
      8. 7. RESEARCH MODEL INVESTIGATION GUIDELINE
      9. 8. WLAN PERFORMANCE AND RESULTS
      10. 9. CONCLUSION
      11. REFERENCES
    16. Chapter 41: Implementation of Case Costing with Ontario Case Costing Initiative (OCCI)
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IMPLEMENTATION OF CASE COSTING WITH THE ONTARIO CASE COSTING INITIATIVE
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  9. Section 4: Managerial Impact
    1. Chapter 42: Personnel Rostering Management by ICT Techniques
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDIES
      5. EXPERIMENTAL RESULTS AND DISCUSSION
      6. CONCLUSION
      7. REFERENCES
    2. Chapter 43: Application Portfolio Management in Hospitals
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUSION
      5. REFERENCES
    3. Chapter 44: Operating Room Management in Health Care
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. OR APPLICATIONS IN OPERATING ROOM SCHEDULING
      4. 3. ARTIFICIAL INTELLIGENCE APPLICATIONS IN OPERATING ROOM MANAGEMENT
      5. 4. INTEGRATION OF OR AND AI FOR OPERATING ROOM MANAGEMENT
      6. 5. CONCLUSION AND FUTURE DIRECTION OF RESEARCH
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    4. Chapter 45: An Operating Theater Planning Decision Support System
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW ON OPERATING THEATER PLANNING
      4. 3. A DECISION SUPPORT SYSTEM FOR THE OPERATING THEATER
      5. 4. FUTURE RESEARCH DIRECTIONS
      6. 5. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    5. Chapter 46: ICT Use and Multidisciplinary Healthcare Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. COMMUNICATION IN MULTIDISCIPLINARY HEALTHCARE TEAMS
      5. ICTS AND MULTIDISCIPLINARY HEALTHCARE TEAMS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    6. Chapter 47: Teamwork in Medical Organizational Cultures
      1. ABSTRACT
      2. DISCUSSION ON ORGANIZATIONAL CULTURES
      3. LITERATURE REVIEW
      4. RESEARCH CONTEXT
      5. METHODOLOGY
      6. RESULTS
      7. CONCLUSION
      8. REFERENCES
    7. Chapter 48: Resuscitating Team Roles within Wayburn Health System
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. ANALYSIS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    8. Chapter 49: Educational Paradigm Change and Fostering Sustainable Success of Healthcare Organization with the Aid of Web-Based Interactive Training
      1. ABSTRACT
      2. INTRODUCTION
      3. EDUCATIONAL PARADIGM CHANGE
      4. INTRODUCTION TO WEB BASED LEARNING
      5. DESCRIPTION OF THE IMPROHEALTH PORTAL FUNCTIONS AND SERVICES
      6. FUTURE DEVELOPMENT OF THE IMPROHEALTH PORTAL FUNCTIONS
      7. CONCLUSION
      8. REFERENCES
    9. Chapter 50: Nursing Information Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE VALUE OF INFORMATION IN MODERN SOCIETY
      4. 3. NURSING RECORDS AND THE EVOLUTION OF THE NURSING INFORMATION SYSTEMS
      5. 4. THE IMPACT OF THE IMPLEMENTATION OF THE NIS ON EDUCATION AND TRAINING IN NURSING
      6. 5. THE USE OF NIS IN THE CLINICAL CONTEXT
      7. 6. ANALYSIS AND ASSESSMENT OF THE NIS IN THE CLINICAL CONTEXT
      8. 7. THE NIS IN THE CURRICULUM DESIGN OF THE NURSING SCHOOL OF UNIVERSITY OF MINHO (“ESCOLA DE ENFERMAGEM DA UNIVERSIDADE DO MINHO”)
      9. 8. FINAL REMARKS
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    10. Chapter 51: Clinical Pathway Enhanced by Knowledge Management Technology
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. UNLOCKING CLINICAL PATHWAY KNOWLEDGE FOR BETTER PATIENT SAFETY
      4. 3. NORMS AS THE KNOWLEDGE FOR CLINICAL PATHWAY MANAGEMENT
      5. 4. SOCIAL-TECHNICAL ISSUES OF IMPLEMENTING TECHNOLOGIES IN HEALTHCARE PRACTICE
      6. REFERENCES
    11. Chapter 52: Design of an ICT Tool for Decision Making in Social and Health Policies
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE SOCIAL SUSTAINABILITY MODEL
      5. THE SIMULATION TOOL
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    12. Chapter 53: Information Systems for Management Decision Support in Portuguese Public Hospital
      1. ABSTRACT
      2. INTRODUCTION
      3. THE “STATE-OF-THE-ART”
      4. THE PROBLEM OF CONCEPTUAL DECISION SUPPORT SYSTEMS
      5. THE BALANCED SCORECARD IN PUBLIC SECTOR
      6. EMPIRICAL STUDY
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    13. Chapter 54: Big Information Technology Bet of a Small Community Hospital
      1. ABSTRACT
      2. BACKGROUND
      3. INTRODUCTION
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
    14. Chapter 55: One System of Care, One Electronic Chart
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. PROJECT IMPLEMENTATION CHALLENGES AND SOLUTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
  10. Section 5: Organizational and Social Implications
    1. Chapter 56: Patient Centered Design
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ESCHI: AN E-THERAPY SOLUTION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
    2. Chapter 57: Patients' Medication Errors
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODS
      4. DISCUSSION
      5. CONCLUSION
      6. REFERENCES
    3. Chapter 58: Physician Interaction with EHR
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. REFERENCES
      8. ADDITIONAL READING
    4. Chapter 59: User and Data Classification for a Secure and Practical Approach for Patient-Doctor Profiling Using an RFID Framework in Hospital
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RFID PATIENT SCENARIO
      4. 3. INTELLIGENT AND MULTI-AGENT SYSTEMS
      5. 4. RFID DESCRIPTION
      6. 5. CLASSIFICATION OF USER AND DATA FOR OPERATION/TRANSACTION CONTROL
      7. 6. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    5. Chapter 60: The Need for a Socio-Technical Analysis in E-Health
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PERSONALLY CONTROLLED ELECTRONIC HEALTH RECORD (PCEHR)
      4. WHY A SOCIO-TECHNICAL APPROACH
      5. RESEARCH DESIGN AND METHODOLOGY
      6. RESULTS
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
    6. Chapter 61: Customer Strategy Definition in Elderly Care
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. INTRODUCING CUSTOMER RELATIONSHIP MANAGEMENT
      4. 3. STRATEGY CENTRIC CRM
      5. 4. EXISTING THEORETICAL CRM IMPLEMENTATION FRAMEWORKS
      6. 5. ADAPTING BUTTLE FOR USE IN HEALTHCARE
      7. 6. DEVELOPING A CRM STRATEGY IN HEALTHCARE
      8. 7. CONCLUSION
      9. REFERENCES
    7. Chapter 62: Utilization of Primary Health Services in Hong Kong
      1. ABSTRACT
      2. INTRODUCTION
      3. HEALTH STATUS IN HONG KONG
      4. PRIMARY HEALTH SERVICES IN HONG KONG: THE PRIVATE-PUBLIC PARTNERSHIP
      5. THE STUDY
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
      8. ENDNOTES
    8. Chapter 63: The Sociotechnical Challenge of Integrating Telehealth and Telecare into Health and Social Care for the Elderly
      1. ABSTRACT
      2. 1. THE DEMOGRAPHIC CHALLENGE
      3. 2. THE PROMISE AND DISAPPOINTMENT OF TELEHEALTH AND TELECARE
      4. 3. THE SOCIOTECHNICAL CHALLENGE OF MOVING FROM PILOTS TO MAINSTREAM USE
      5. 4. ORGANISATIONAL CHANGES IN INTEGRATED HEALTH AND SOCIAL CARE
      6. 5. DEVELOPING OPERATIONAL SOCIOTECHNICAL SYSTEMS FOR NEW PRACTICES
      7. 6. CONCLUSION: GETTING SOCIOTECHNICAL SYSTEMS FROM PILOTS TO MAINSTREAM
      8. REFERENCES
    9. Chapter 64: Users' Perception towards the “Safe Medication through Pharmacovigilance and Compliance Monitoring (Pharmacov)” Service
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. RESULTS
      5. DISCUSSION AND CONCLUSION
      6. REFERENCES
    10. Chapter 65: The Effects of Telehealth on Patients with Long-Term Conditions in Routine Healthcare Use and Lessons from Practical Application
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    11. Chapter 66: Telemedicine in Emergency
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    12. Chapter 67: The Role of ICTs in the Management of Rare Chronic Diseases
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: THE ROLE OF THE ICTS IN RARE CHRONIC DISEASES CARE
      4. PRACTICAL PROJECT: TECHNOLOGICAL SOLUTION TO HELP HEMOPHILIA CARE
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
    13. Chapter 68: Using Case Costing Data and Case Mix for Funding and Benchmarking in Rehabilitation Hospitals
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DATA COLLECTION SYSTEMS
      5. “SHRUB” FRAMEWORK
      6. CLINICAL DECISION-MAKING TOOL
      7. OPTIMIZE FUNDING AND BENCHMARKING
      8. SOLUTIONS AND RECOMMENDATIONS
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    14. Chapter 69: A Preliminary Study of Key Factors Affecting Management and Evaluation of IT Outsourcing Contracts in Hospitals
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH DESIGN AND METHODOLOGY
      5. CASE STUDY FINDINGS
      6. RECOMMENDATIONS AND CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    15. Chapter 70: Concept and Types of Organizational Cultures of Hospitals
      1. ABSTRACT
      2. INTRODUCTION
      3. PARADIGMS OF ORGANIZATIONAL CULTURE
      4. DEFINITIONS OF ORGANIZATIONAL CULTURE
      5. MODELS OF ORGANIZATIONAL CULTURE
      6. TWO-DIMENSIONAL TYPOLOGIES OF ORGANIZATIONAL CULTURE
      7. MULTIDIMENSIONAL TYPOLOGIES OF ORGANIZATIONAL CULTURE
      8. RELATIONS BETWEEN CULTURE AND: STRUCTURE, STRATEGY AND ORGANIZATION SETTING
      9. CORPORATE IDENTITY: ALTERNATIVE APPROACH TO ORGANIZATIONAL CULTURE
      10. RESULTS OF PILOT STUDIES OF ORGANIZATIONAL CULTURES OF HOSPITALS IN POLAND
      11. REFERENCES
    16. Chapter 71: A Serious Game for On-the-Ward Infection Control Awareness Training
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. WARD OFF INFECTION
      5. METHOD OF DEPLOYMENT ON HOSPITAL WARDS
      6. RESULTS
      7. PRE-SURVEY RESULTS
      8. USAGE OF WARD OFF INFECTION IN AN ON-THE-WARD TRIAL
      9. DISCUSSION
      10. CONCLUSION
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
    17. Chapter 72: Dimensions of Culture in Hospital Teamwork
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. WELL-BEING ACROSS CULTURES
      4. 3. INTEGRATORS OF MEDICAL TEAMS
      5. 4. HEALTHCARE ENVIRONMENT COMMUNICATION
      6. 5. PERFORMANCE AND PRACTICES OF LEADING HOSPITALS (LEADERSHIP)
      7. 6. TEAM EFFICIENCY INDICATORS ACROSS CULTURES
      8. 7. FEEDBACK ACROSS CULTURES IN SURGERY WARD
      9. CONCLUSION
      10. REFERENCES
  11. Section 6: Emerging Trends
    1. Chapter 73: Conceptualizing Emergency Department Scenarios
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW: DERIVING GENERIC FACTORS AND PERFORMANCE MEASURES
      4. GENERIC INTERACTION ANALYSIS
      5. QUESTIONNAIRE DEVELOPMENT AND STRUCTURE
      6. CONCEPTUALIZING SIMULATION SCENARIOS: ILLUSTRATION OF TWO SPECIFIC EDs
      7. DISCUSSION
      8. CONCLUSION
      9. IN MEMORIAM
      10. REFERENCES
      11. APPENDIX
    2. Chapter 74: Low Cost and Human-Centered Innovations in Healthcare Services
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MEASURING AND MANAGING PERFORMANCE IN A HEALTHCARE ENVIRONMENT
      4. 3. CHALLENGING INNOVATION
      5. 4. INTRODUCING A LOW COST HUMAN-CENTERED INNOVATION IN A REAL ENVIRONMENT
      6. 5. THE CHANGE CONTEXT
      7. 6. DEALING WITH CHANGE
      8. 7. RESULTS
      9. 8. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
      13. ENDNOTES
    3. Chapter 75: Recent Evidence on the Changing Mix of Providers of Healthcare in England
      1. ABSTRACT
      2. INTRODUCTION
      3. NHS REFORMS AND ROLE OF DIVERSITY OF PROVISION
      4. STUDY DESIGN AND METHODS
      5. RESULTS OF THE STUDY OF THE DIVERSITY OF PROVIDERS IN FOUR LHES
      6. DISCUSSION AND CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
    4. Chapter 76: Performance Studies of Integrated Network Scenarios in a Hospital Environment
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND OF RELATED WORK
      4. 3. RESEARCH METHODOLOGY
      5. 4. MODELLING THE NETWORKS
      6. 5. RESULTS AND ANALYSIS
      7. 6. CONCLUSION AND DISCUSSION
      8. REFERENCES
    5. Chapter 77: Modernization of Healthcare and Medical Diagnosis System Using Multi Agent System (MAS)
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. APPLICATIONS OF TELEMEDICINE
      5. PROS AND CONS OF TELEMEDICINE
      6. MULTI AGENT SYSTEM BASED APPLICATION OVER TELEMEDICINE SYSTEMS
      7. MULTI AGENT SYSTEM IN MEDICAL PARADIGM
      8. APPLICATION OF MAS IN MEDICAL SCENARIO
      9. A NEW SCHEME FOR MEDICAL DIAGNOSIS BASED ON MAS
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    6. Chapter 78: Ubiquitous Multimedia Data Access in Electronic Health Care Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. ISSUES AND CHALLENGES
      4. REQUIREMENTS
      5. COMPARISON CRITERIA
      6. BACKGROUND
      7. COMPARISON OF DIFFERENT SOFTWARE TECHNOLOGIES
      8. GENERIC ISSUES
      9. SOLUTIONS AND RECOMMENDATIONS
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. REFERENCES
      13. ADDITIONAL READING
      14. KEY TERMS AND DEFINITIONS
    7. Chapter 79: Use of Barcodes to Improve Safety in Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BARCODES IN TRANSFUSION
      5. BARCODE ASSISTED MEDICATION ADMINISTRATION
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
    8. Chapter 80: A Wireless System for Secure Electronic Healthcare Records Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. REQUIREMENTS ANALYSIS FOR MEDICAL INFORMATION SYSTEMS
      5. SYSTEM ARCHITECTURE
      6. A NETWORK ARCHITECTURE PERSPECTIVE
      7. PERFORMANCE BENCHMARKS
      8. GENERAL REMARKS AND DISCUSSION
      9. FUTURE RESEARCH DIRECTIONS
      10. ACKNOWLEDGMENT
      11. REFERENCES
    9. Chapter 81: Not Just Meaningful Data but Coordinated Data!
      1. ABSTRACT
      2. INTRODUCTION
      3. HEALTH CARE PROFESSIONALS’ BEHAVIORS AND THEIR INFLUENCE ON CARE AND DATA COORDINATION
      4. CLOUD COMPUTING: WHAT IS IT AND WHY IT WILL IMPROVE HEALTHCARE QUALITY?
      5. REFERENCES
      6. KEY TERMS AND DEFINITIONS
    10. Chapter 82: Grid Technology for Archive Solutions in Health Care Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EVALUATION OF A GRID TECHNOLOGY (GT) FOR ARCHIVE SOLUTIONS
      5. FURTHER RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
    11. Chapter 83: Leading the Technological Innovation in Healthcare Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. THE TECHNOLOGY
      4. ANALYSIS AND DECISION MAKING
      5. INNOVATION FOR HEALTHCARE PROFESSIONAL NETWORK: THE WEB 2.0
      6. TELEMEDICINE SERVICE DELIVERY MODELS
      7. SUMMARY
      8. REFERENCES
      9. ENDNOTES
    12. Chapter 84: Global Telemedicine and eHealth
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: THE GLOBAL EHEALTH DEFINITION FOR THE FUTURE
      4. MAIN FOCUS OF THE CHAPTER
      5. PROOF OF CONCEPT: THE PRISON DEMONSTRATION PROJECT
      6. CONCLUSION AND RECOMMENDATIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES