CHAPTER 13
IT GOVERNANCE AND MANAGEMENT
LEARNING OBJECTIVES
• To be able to understand the scope and importance of information technology governance.
• To review the IT roles and responsibilities of users, the IT department, and senior management.
• To review the factors that enable sustained excellence in the application of IT.
• To be able to discuss the components of an IT budget and the processes for developing the budget.
In this chapter we discuss an eclectic but important set of information technology (IT) governance and management processes, structures, and issues. Developing, managing, and evolving IT governance and management mechanisms is often a central topic for organizational leadership. In this chapter we will ...
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