Chapter 12. Rethinking Loyalty, Commitment, and Motivation: The Long and Painful Birth of the New Reality

"Tell us something that sounds like it's coming from someone's heart and not from their ledger."

"My job is where the rubber hits the road in all this paradigm change crap."

The new employment contract is a product of a long and agonizing birth. The pains began in the first act (the late 1980s and early 1990s), and the financial meltdown beginning in 2008 triggered the final, agonizing delivery. For better or for worse, the new reality has arrived. We don't have to like it or even trust it, but if our organizations are going to survive, ...

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