4.8. Optimism

Some managers and executives expressed a sense of optimism. It was their opinion that necessary tough actions had been taken and that the organization was on a painful but clear road toward recovery. These feelings of optimism were unique to executives and managers:

  • "I think I feel that, more than ever, I know where the company is going—especially in the decentralized mode that we're in in our division. We know where we are, and we know what we've got to do in order to survive. It's been pretty well laid out to me and to the people who work for me. I feel good about it. I think that the company is doing things now that it had to do ten years ago, and it's got another five years to go before it's going to get there, and it's going ...

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