Chapter 7. Level One: Manage the Layoff Processes
"Compassion makes a huge difference. In some cases, you can tell there wasn't any in existence."
Level 1 interventions involve the way people are handled when they are laid off, and since they deal with the process of doing layoffs, I call them process interventions. Although they are just the tip of the intervention iceberg, they are important because the perception of the way layoffs are handled by survivors is a significant tactical factor in their ability to recover. As with actual icebergs, only the tip is visible, and although much more is going on beneath the surface, level 1 interventions ...
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