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HBR's 10 Must Reads 2016 by Harvard Business Review

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Outsmart Your Own Biases

by Jack B. Soll, Katherine L. Milkman, and John W. Payne

SUPPOSE YOU’RE EVALUATING a job candidate to lead a new office in a different country. On paper this is by far the most qualified person you’ve seen. Her responses to your interview questions are flawless. She has impeccable social skills. Still, something doesn’t feel right. You can’t put your finger on what—you just have a sense. How do you decide whether to hire her?

You might trust your intuition, which has guided you well in the past, and send her on her way. That’s what most executives say they’d do when we pose this scenario in our classes on managerial decision making. The problem is, unless you occasionally go against your gut, you haven’t put your intuition ...

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