HBR Guide to Managing Up and Across (HBR Guide Series)

Coping with a Conflict-Averse Boss

by Anne Field

Does your boss avoid conflict at any cost? Do you find it difficult to get the resources you need because your boss won’t advocate for you? Does she push your team to the brink because she fears saying no to requests from above?

Here’s how to cope—and get the critical feedback and guidance you need.

Make Conflict More Comfortable

Having a defensive and conflict-averse boss doesn’t mean you can never disagree with him. When an issue crops up, frame it in terms that will get the best results for your business. Play devil’s advocate. Ask lots of “what if?” questions. “What if our printer continues to have quality-control issues? Might it be a good idea to start investigating other options now just ...