Amplify Your Message Through Contrast

People are naturally drawn to contrast because life is filled with it: Day and night. Male and female. Love and hate.

A skilled communicator captures an audience’s interest by creating tension between contrasting elements—and then provides relief by resolving that tension. It’s how you build a bridge between others’ views and yours.

Try brainstorming ideas around polar opposites such as the ones in table 2-1.

TABLE 2-1
Dynamic opposites
Past/present Future
Need Fulfi llment
Speed Endurance
Ambition Humility
Stagnation Growth
Roadblocks Clear passage
Sacrifice Reward
Budget Quality

Suppose you manage an airline’s maintenance division, and you’re asking for money to invest in analytics. ...

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