Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places

INTRODUCTION

IN THE STORY that follows, we explore the practical ideas of relationship awareness theory. Although this tale is pure fiction, the situations were inspired by our real-world experiences in personal and organizational development — and life in general.

We hope that this book will make accessible to you some of the principles of managing conflict effectively. And when we say effective, we mean in ways that not only resolve the problem but also strengthen the relationships of the people involved. We further hope that you will discover a new understanding of people and learn new techniques that can reduce the amount of conflict you experience in your life.

Much of this story focuses on the workplace. But as you will soon see, the principles ...