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Harvard Business Review on Managing Supply Chains by Harvard Business Review

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Supply Chain Challenges: Building Relationships

A Conversation with Scott Beth, David N. Burt, William Copacino, Chris Gopal, Hau L. Lee, Robert Porter Lynch, and Sandra Morris

SUPPLY CHAIN MANAGEMENT IS ALL about software and systems, right? Get the best technology in place, then sit back and watch as your processes run smoothly and the savings roll in.

If that’s true, then why did Jeff Bezos raid Wal-Mart’s bench, paying top dollar to bring best-in-class logistics expertise to Amazon? Supply chains, it seems, are really about talent, not technology, especially as the marketplace grows ever more complex. But how to get people to work together?

It’s not easy. When Harvard Business Review recently convened a panel of leading thinkers in the field ...

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