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Harnessing Social Media as a Knowledge Management Tool

Book Description

Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation, collection, and storage of information have drastically changed since the emergence of social media. By using this collaborative online application for engaging with information, organizations are able to precisely disseminate knowledge to the correct audience. Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for policy makers, managers, advertisers, academics, students, and organizations who wish to effectively manage knowledge through social media.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Preface
    1. OBJECTIVE OF THE BOOK
    2. ORGANIZATION OF THE BOOK
    3. REFERENCES
  7. Acknowledgment
  8. Section 1: Usage of Social Media for Knowledge Sharing in Different Domains/Settings
    1. Chapter 1: Leveraging Knowledge Sharing over Social Media Tools
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. ORGANIZATIONAL KNOWLEDGE SHARING IN HUNGARY
      5. RESULTS
      6. PRACTICAL IMPLICATIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 2: The Role of Social Media for Knowledge Dissemination in Medical Tourism
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. ROLE OF SOCIAL MEDIA FOR KNOWLEDGE DISSEMINATION IN MEDICAL TOURISM
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 3: Exploring Knowledge Sharing over Social Media
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHOD
      4. NEED FOR KS
      5. SOCIAL NETWORKING TOOLS
      6. KNOWLEDGE SHARING USING SOCIAL MEDIA
      7. YOUTUBE AND EDUCATION
      8. VALUE OF SOCIAL MEDIA
      9. SOCIAL NETWORKING TOOLS IN LIBRARIES
      10. ADVANTAGES OF KS USING SM IN LIBRARIES
      11. CHALLENGES IN IMPLEMENTING SOCIAL NETWORKING TOOLS
      12. CONCLUSION
      13. REFERENCES
      14. KEY TERMS AND DEFINITIONS
    4. Chapter 4: Facilitating Knowledge Sharing on Social Media for Students of International Relations and Conflict Studies in Nigeria
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL AND THEORETICAL EXPLANATIONS
      4. LITERATURE REVIEW: ELEMENTS OF KNOWLEDGE MANAGEMENT
      5. KNOWLEDGE SHARING AND ACADEMIC BENEFITS OF INFORMATION SHARED ON SOCIAL MEDIA
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  9. Section 2: Application of Social Media as an Aid for Knowledge Management Activities
    1. Chapter 5: A Social Knowledge Management Platform for Universal Primary Education Online
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SOCIAL KNOWLEDGE MANAGEMENT LIFE CYCLE
      5. HARNESSING KNOWLEDGE CAPITAL OF SENIOR CITIZENS: CROWD CAPITAL
      6. OWLISHORACLE: A SOCIAL KNOWLEDGE MANAGEMENT PLATFORM
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 6: Knowledge Workers' Social Media Usage as a Personal Knowledge Management Tool
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGY
      5. FINDINGS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    3. Chapter 7: Social Media and Knowledge Management in a Crisis Context
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDY: SOCIAL MEDIA AND CRISIS
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 8: Principles and Good Practices for Using Wikis within Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. LEARNING ORGANIZATIONS
      4. WEB 2.0, ENTERPRISE 2.0, AND KM 2.0
      5. KNOWLEDGE AND COLLABORATION NEEDS OF HI-TECH COMPANIES AND OTHER LEARNING ORGANIZATIONS
      6. CORPORATE WIKI AS A LEARNING AND KNOWLEDGE MANAGEMENT TOOL
      7. USE CASES
      8. DISCUSSION
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    5. Chapter 9: The Internet, Social Media, and Knowledge Production and Development of Political Marketing
      1. ABSTRACT
      2. INTRODUCTION
      3. THE MEDIA, ICT DEVELOPMENTS, AND POLITICAL MARKETING
      4. MODES OF KNOWLEDGE PRODUCTION AND GENERATION OF POLITICAL MARKETING
      5. TRANSCENDENTAL REALISM PERSPECTIVE, META-THEORETICAL ASSUMPTIONS, AND RESEARCH DESIGN
      6. THE ADAPTATION AND USE OF THE INTERNET AND SOCIAL MEDIA AS POLITICAL MARKETING PHENOMENA AND RESEARCH THEMES
      7. FROM THE SYMPHATIZED AND THE RUDIMENTARY-CONCEPTUAL KNOWLEDGE TO THE OPERATIONAL AND THE ESTABLISHED-KNOWLEDGE
      8. CONCLUSION AND FURTHER RESEARCH RECOMMENDATIONS
      9. REFERENCES
  10. Section 3: Knowledge Management and Social Media Frameworks and/or Models
    1. Chapter 10: Managing Social Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. CASE STUDY
      6. CROWDSOURCING VS. GATEKEEPING: THE CHOICE TO BE MADE
      7. LESSONS FROM IMPLEMENTATIONS: ANALYSIS OF CASE STUDIES
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTE
    2. Chapter 11: The Role of Social Media in Knowledge Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL MEDIA IS EARNING AN UNPRECEDENTED POPULARITY
      4. KNOWLEDE WORKERS AND CHALLENGES TO MANAGEMENT
      5. RELATIONSHIP BETWEEN SOCIAL MEDIA AND KNOWLEDGE MANAGEMENT
      6. ACADEMIC INVESTIGATION OF KNOWLEDGE MANAGEMENT AND SOCIAL MEDIA
      7. SECI-SM MODEL: IN THE LIGHT OF PREVIOUS RESEARCHES
      8. SECI-SM MODEL: IN LIGHT OF FIRESTONE AND MCELROY (2003) CONCERNS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 12: Towards a Model of Social Media Impacts on Cybersecurity Knowledge Transfer
      1. ABSTRACT
      2. INTRODUCTION
      3. PERSPECTIVES ON KNOWLEDGE, MEDIA, AND SECURITY
      4. TOWARDS A CONCEPTUAL MODEL
      5. DISCUSSION
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  11. Section 4: Challenges of Social Media for Managing Knowledge
    1. Chapter 13: Intranet Exploitation of Social Network Knowledge Intelligence
      1. ABSTRACT
      2. INTRODUCTION
      3. DECISION SUPPORT
      4. COMPLIANCE, INTELLECTUAL PROPERTY, AND RISK MANAGEMENT
      5. EXAMPLES
      6. INTEROPERABILITY OPPORTUNITIES
      7. ROLE OF INTRANETS IN THE KNOWLEDGE MANAGEMENT LIFE CYCLE
      8. STILL ON INTRANET DRAWING BOARDS
      9. SEVEN NEXT STEPS
      10. PRAGMATIC STEPS USING EXISTING TECHNOLOGIES
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
      14. ENDNOTE
    2. Chapter 14: Challenges of Knowledge Management amidst Rapidly Evolving Tools of Social Media
      1. ABSTRACT
      2. INTRODUCTION
      3. AIMS OF THE CHAPTER
      4. MISSING LINKS BETWEEN KNOWLEDGE MANAGEMENT AND SOCIAL MEDIA
      5. CAN KNOWLEDGE MANAGEMENT STRATEGY COPE UP WITH THE SPEED OF SOCIAL MEDIA?
      6. DECODING THE NATURE OF LEVEL-PLAYING FIELD OFFERED BY SOCIAL MEDIA TECHNOLOGIES
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    3. Chapter 15: Social Media and Big Data
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. HARNESSING BIG DATA
      5. BIG DATA AND TRADITIONAL ANALYTICS
      6. BIG DATA TECHNOLOGIES
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
  12. Compilation of References
  13. About the Contributors