Harder Than I Thought

Acknowledgments

We owe thanks to a great many people who helped us conceive and execute this project.

We gratefully acknowledge the support of the dean and the Division of Research at Harvard Business School, the president of Copenhagen Business School, the president of the University of New Brunswick, the dean and senior associate dean of the Foster School of Business at the University of Washington, and the Boeing Company sponsors of the Philip M. Condit endowed chair at the University of Washington. All of these people and organizations enabled our research and collaborations, without which we could not have accomplished this project.

We are also indebted to the many people who generously gave their time to help us with this project. Deserving ...