Chatbots were created with the aim of simplifying and automating processes. So a chatbot fails if it complicates a process previously managed by humans in a simple way. For example, suppose you search for weather information. If you use the phone to request information, the service provider may use your phone number to look up your account information as your address. The same procedure should apply to chatbots. The context of a chatbot is extremely important if you aim to create a robot that is more or less efficient than using the phone.
When we talk about context in terms of chatbots, we refer to the fact that the bot is able to identify what it already knows and able to look only for the unknown information it needs to provide ...
