The era of chatbots has now arrived, a new technological phenomenon that has helped generate a new way of interacting with machines, consequently creating businesses. Chatbots are robots that interact with users through a chat and are able to assist them by carrying out extremely limited tasks: providing information on a current account, buying a ticket, receiving news about the weather, and so on.
A chatbot processes the text presented by the user, before responding based on a complex set of algorithms that interpret and identify what the user has said. After deducting what the user requires, it determines a set of appropriate responses based on the information extracted from the context. Some chatbots offer an extraordinarily authentic ...
