An agent is a program that responds to a specific task. It could be a hostess for hotel room reservations. Or it could be a business expert who knows all the products and price lists of an online store. Or it could a competent support technician for the household appliances we purchased. Or it could be the onboard computer of a car.
What is important is that an agent has a specific purpose and a limited baggage of knowledge; we are not interested in playing chess with the bot that makes flight bookings, and in any case it would not be able to do so.
With Dialogflow, the creation of an agent is very simple; just go to the initial page of the service, click on the CREATE AGENT button, and give it a name, as shown in the following screenshot: ...
