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Handbook of Research on E-Services in the Public Sector:   E-Government Strategies and Advancements

Book Description

The Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements illustrates how technology in e-government saves individuals significant amounts of time and money, while adding value to citizens' experiences with government, thus better serving their needs. This handbook provides comprehensive coverage of the issues facing managers, consultants, and practitioners in e-government and assists them in formulating ICT strategies for use within their field. These new strategies will enable them to implement collaborative policy initiatives within the private, public, and non-profit sectors to ultimately eliminate the global digital divide.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
  5. Preface
  6. Acknowledgment
  7. Chapter 0: Compilation of References
  8. Chapter 1: A Global Comparative Analysis of Digital Governance Practices
    1. ABSTRACT
    2. INTRODUCTION
    3. FROM E-GOVERNANCE TO DIGITAL GOVERNANCE
    4. RESEARCH APPROACH AND METHODOLOGY
    5. ANALYSIS AND FINDINGS
    6. DISCUSSION AND CONCLUSION
  9. Chapter 2: Formal Verification of a Subset of UML Diagrams
    1. ABSTRACT
    2. INTRODUCTION
    3. UML CLASS, STATE MACHINE, AND COLLABORATION DIAGRAMS
    4. REWRITING LOGIC AND MAUDE LANGUAGE
    5. MAUDE VERIFICATION OF UML MODELS
    6. FEATURES OF UML MODEL ELEMENTS AND TRANSLATION
    7. VERIFICATION OF THE SPECIFICATION
    8. CONCLUSION
  10. Chapter 3: Voice-Based e-Learning Approach for e-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. VOICE-BASED E-LEARNING APPROACH FOR THE VISUALLY IMPAIRED
    5. TECHNOLOGIES FOR VOICE-BASED E-LEARNING IN E-GOVERNMENT
    6. BENEFITS OF VOICE-BASED E-LEARNING SYSTEMS IN E-GOVERNMENT
    7. CHALLENGES OF VOICE-BASED LEARNING IN E-GOVERNMENT
    8. SUMMARY AND RECOMMENDATION
  11. Chapter 4: An Approach to Formal Specification of Component-Based Software
    1. ABSTRACT
    2. INTRODUCTION
    3. ECATNets
    4. MODELING WITH ECATnets
    5. EXAMPLE
    6. CONCLUSION
  12. Chapter 5: A Methodology for the Development of Computer Ontologies Based Extractor Information
    1. ABSTRACT
    2. INTRODUCTION
    3. METHODOLOGIES FOR THE CONSTRUCTION OF ONTOLOGIES: STATE OF THE ART
    4. KACTUS (MODELING KNOWLEDGE ABOUT TECHNICAL COMPLEX SYSTEMS FOR MULTIPLE USE)
    5. CONCLUSION
  13. Chapter 6: An Intelligent Framework for Usable Speech-Enabled E-Health System
    1. ABSTRACT
    2. INTRODUCTION
    3. E-HEALTH
    4. VOICE APPLICATION
    5. REVIEW OF RELATED WORK
    6. SPEECH-ENABLED E-HEALTH SYSTEM ARCHITECTURE
    7. DESIGN AND IMPLEMENTATION
    8. CONCLUSION
  14. Chapter 7: An Overview of Internet Developments and their Impact on E-Government in South Africa
    1. ABSTRACT
    2. INTRODUCTION
    3. REGULATORY ISSUES
    4. E-GOVERNMENT INITIATIVES
    5. CONCLUSION
  15. Chapter 8: Enhancing Democratic Participation
    1. ABSTRACT
    2. INTRODUCTION
    3. WEB 2.0
    4. SOCIAL MEDIA BECOMES MAINSTREAM
    5. DEMOCRACY AND THE INTERNET
    6. CAMPAIGN PARTICIPATION AND SOCIAL MEDIA
    7. THE FEDERAL ELECTION IN AUSTRALIA
    8. ANALYSING PARTICIPATION IN ONLINE CAMPAIGNING
    9. REAL ENGAGEMENT
    10. THE CANDIDATE’S DILEMMA
    11. SYSTEMIC AND CULTURAL ISSUES
    12. PRIVACY AND ETHICAL ISSUES
    13. CONCLUSION
  16. Chapter 9: The Nigerian e-Government Strategies (NeGST)
    1. ABSTRACT
    2. INTRODUCTION
    3. OBJECTIVES OF THE CHAPTER
    4. NIGERIAN e-GOVERNMENT ASSESSMENT
    5. THE MDGs INITIATIVES IN NIGERIA
    6. REVIEW OF THE NIGERIAN HUMAN DEVELOPMENT INDEX (HDI)
    7. MAJOR ICT DEVELOPMENTS IN NIGERIA
    8. CONCLUSION
  17. Chapter 10: An Exploratory Analysis of the On-Line Dispute Resolution Mechanism
    1. ABSTRACT
    2. WHAT IS ONLINE-DISPUTE RESOLUTION (ODR)?
    3. THE RATIONALE OF ODR
    4. THE HISTORY OF ODR
    5. ODR TECHNIQUES
    6. DISPUTE RESOLUTION AND INFORMATION TECHNOLOGY (THE FOURTH PARTY)
    7. ODR AND THE LAW
    8. IS GOVERNMENT’S INTERVENTION NECESSARY FOR THE EFFECTIVENESS OF ODR MECHANISM?
    9. CONCLUSION
  18. Chapter 11: Factors Affecting the Citizens’ Trust in E-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW AND THEORETICAL BACKGROUND
    4. TRUST IN E-GOVERNMENT
    5. PERCEIVED WEBSITE QUALITY
    6. TECHNOLOGY ACCEPTANCE MODEL (TAM)
    7. PERCEIVED RISK
    8. INSTRUMENT DEVELOPMENT
    9. ITEMS GENERATION
    10. SCALE DEVELOPMENT: Q-SORT METHOD
    11. FIRST SORTING ROUND
    12. SECOND SORTING ROUND
    13. SUMMARY AND CONCLUSION
    14. Appendix A. Measures
  19. Chapter 12: An SMS-Based e-Government Model
    1. ABSTRACT
    2. INTRODUCTION
    3. AVAILABLE SMS-BASED E-GOVERNMENT SERVICES
    4. CAN SMS DELIVER ALL INTERNET-BASED E-GOVERNMENT SERVICES?
    5. CONCLUSION
  20. Chapter 13: E-Government Projects Risk Management
    1. ABSTRACT
    2. INTRODUCTION
    3. E-GOVERNMENT: DEFINITION AND RISK MANAGEMENT
    4. THE FIT BETWEEN E-GOVERNMENT AND STAKEHOLDER THEORY
    5. THE STAKEHOLDER MANAGEMENT
    6. THE STAKEHOLDERS OF AN E-GOVERNMENT PROJECT
    7. CONCLUSION
  21. Chapter 14: An ICT-Based Network of Competence Centres for Developing Intellectual Capital in the Mediterranean Area
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW AND EMPIRICAL ANALYSIS
    4. THE MEDITERRANEAN SCHOOL OF EBUSINESS MANAGEMENT
    5. THE FIRST YEARS OF THE MEDITERRANEAN SCHOOL: PRELIMINARY RESULTS
    6. CONCLUSION AND FUTURE DEVELOPMENTS
  22. Chapter 15: Last Online Deposits Spatial Data in the Web
    1. ABSTRACT
    2. INTRODUCTION
    3. STATE OF CARTOGRAPHY ART
    4. ONE POINT ON THE TERRESTRIAL SURFACE LOCALIZATION
    5. THE CURVES OF LEVEL
    6. PRODUCTION OF A CARD
    7. GEOGRAPHICAL INFORMATION SYSTEM « GIS »
    8. PROXIMITY ANALYSIS
    9. SPATIAL ANALYSIS
    10. WEB MAPPING
    11. GENERAL PRINCIPLE OF A CARTOGRAPHIC WORKING SERVER
    12. SOLUTIONS CLIENT SIDE
    13. THE DM SOLUTIONS PRODUCTS
    14. SERVERS TO THE NORM WEB MAP SERVICE (WMS) OF THE OGC
    15. THE CARTOWE3 PRESENTATION
    16. SPECIFICATIONS
    17. ADVANTAGES OF USE
    18. ARCHITECTURE OF WEB CARTO
    19. CREATION OF A PROJECT OF WEB MAPPING
    20. DATA OF LOADING
    21. CONCLUSION
  23. Chapter 16: Ontology Based Business Rules and Services Integration Environment
    1. ABSTRACT
    2. INTRODUCTION
    3. FOUNDATIONS ON BUSINESS RULES
    4. THE IDE
    5. RELATED WORKS
    6. CONCLUSION AND FUTURE RESEARCHES
  24. Chapter 17: Electronic Commerce in the Arab World
    1. ABSTRACT
    2. INTRODUCTION
    3. ELECTRONIC COMMERCE ADOPTION FACTORS
    4. RESEARCH OBJECTIVE
    5. METHODOLOGY
    6. RESULT AND DISCUSSION
    7. HYPOTHESIS TESTING
    8. CONCLUSION
    9. LIMITATION AND FUTURE STUDIES
  25. Chapter 18: Efficient Implementation of E-Government Interoperability in Labour Market Information Systems based on Service Oriented Architecture
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. METHODOLOGY
    5. SYSTEM TEST AND ASSURANCE
    6. KEY LEVERAGE FACTORS
    7. CONCLUSION
  26. Chapter 19: E-Services and the Digital Divide
    1. ABSTRACT
    2. INTRODUCTION
    3. THE CONTEXT
    4. PROVIDING DATA: FINDING INFORMATION ON PUBLIC SERVICES
    5. GATHERING DATA: ISSUES AROUND SUBMITTING DATA TO PUBLIC SERVICE WEBSITES
    6. ISSUES ON TEACHING THE INTERNET AND WEB TECHNOLOGIES
    7. CONCLUSION
  27. Chapter 20: E-Learning and E-Management in Tunisian Universities
    1. ABSTRACT
    2. INTRODUCTION
    3. E-LEARNING PROGRAMS
    4. TEACHING EXPERIMENTS
    5. RESEARCH I: ASSESSMENT
    6. RESEARCH II: PEDAGOGY WITH LEARNING DESIGN
    7. IMS-LD SPECIFICATION
    8. I. E-MANAGEMENT AND E-ADMINISTRATION
    9. II. DISCUSSION
  28. Chapter 21: Effort Estimation Model for each Phase of Software Development Life Cycle
    1. ABSTRACT
    2. BACKGROUND AND MOTIVATION
    3. MEASURING THE SIZE OF EACH PROJECT
    4. REQUIREMENT ELICITATION & ANALYSES PHASE SIZE AND EFFORT ESTIMATION
    5. BEHAVIORAL MODEL SIZE AND EFFORT
    6. DATA MODEL SIZE AND EFFORT
    7. CODING PHASE SIZE AND EFFORT ESTIMATE
    8. TESTING PHASE SIZE AND EFFORT ESTIMATE
    9. CONCLUSION
  29. Chapter 22: Developing a Secure Integrated E-Voting System
    1. ABSTRACT
    2. INTRODUCTION
    3. EVOLUTION OF E-VOTING
    4. THE MERITS AND DEMERITS OF E-VOTING
    5. ARCHITECTURAL FRAMEWORK FOR E-VOTING SYSTEM
    6. PROPOSALS AND CONCLUDING REMARKS
  30. Chapter 23: An Overview of E-Health Development in Australia
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. ELECTRONIC-HOSPITAL
    5. MOBILE HEALTHCARE
    6. TELEMEDICINE
    7. HEALTH PORTALS
    8. AN OVERVIEW OF E-HEALTH DEVELOPMENT
    9. E-HEALTH IN AUSTRALIA
    10. E-HEALTH DEVELOPMENT ISSUES
    11. E-GOVERNMENT MATURITY MODELS
    12. METHODOLOGY
    13. ANALYSIS AND DISCUSSION
    14. CONCLUSION
  31. Chapter 24: Building Security Awareness Culture to Serve E-Government Initiative
    1. ABSTRACT
    2. INTRODUCTION
    3. RESEARCH IDEA
    4. EXPERIMENTAL DESIGN
    5. RESULTS & DISCUSSION
    6. THE WAY USER TRANSACTION WITH SECURITY PACKAGE
    7. THE IMPACT OF USER'S EDUCATION, CONTINUES EDUCATION, AND TRAINING
    8. CONCLUSION
  32. Chapter 25: Mapping and Data Base Modeling for Public Sector Strategic Enterprise Resource Planning
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. CONCLUSION
  33. Chapter 26: Surviving with SMS
    1. ABSTRACT
    2. INTRODUCTION
    3. SMS IN DISASTERS
    4. SMS FOR EMERGENCY MEDICAL SITUATION
    5. SMS FOR FINDING PEOPLE WITH AMNESIA
    6. CONCLUSION
  34. Chapter 27: Early Worm Detection for Minimizing Damage in E-Service Networks
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. RESULTS
    5. CONCLUSION
  35. Chapter 28: Towards a Dynamic Font Respecting the Arabic Calligraphy
    1. ABSTRACT
    2. INTRODUCTION
    3. ON SOME CHARACTERISTICS AND REQUIREMENTS OF ARABIC CALLIGRAPHY
    4. NIB'S HEAD MOTION-RAZING MODELING AND DECOMPOSITION
    5. STRETCHING MODEL
    6. IMPLEMENTATION OF STATIC LETTERS
    7. OPTIMIZED IMPLEMENTATION OF FILLED IN DYNAMIC LETTERS
    8. OPTIMIZED IMPLEMENTATION OF OUTLINED DYNAMIC LETTERS
    9. CONCLUSION
    10. Appendix A
    11. Appendix B
    12. Appendix C
    13. Appendix D
  36. Chapter 29: Building Semantic Webs for E-Government with Wiki Technology
    1. ABSTRACT
    2. INTRODUCTION
    3. CHALLENGES OF EXISTING TECHNOLOGY SOLUTIONS
    4. SOLUTION PROPOSAL: SEMANTIC WIKI WEB
    5. ASSESSMENT AND DISCUSSION
    6. CONCLUSION
  37. Chapter 30: Design Principles for E-Government Architectures
    1. ABSTRACT
    2. INTRODUCTION
    3. CONSEQUENCES ON THE DESIGN OF THE EGP
    4. CONCLUSION
  38. Chapter 31: Learning from Failure
    1. ABSTRACT
    2. INTRODUCTION
    3. CONCLUSION AND DISCUSSIONS
  39. Chapter 32: A Secure Electronic Voting
    1. ABSTRACT
    2. INTRODUCTION
    3. MAJOR CONSTRIANTS
    4. NONFUNCTIONAL REQUIREMENTS
    5. CONCLUDING REMARKS
  40. Chapter 33: E-Business
    1. ABSTRACT
    2. INTRODUCTION
    3. NEW DEFINITIONS OF E-BUSINESS AND E-COMMERCE
    4. MAIN TYPES OF E-BUSINESS
    5. ILLUSTRATIVE EXAMPLES OF E-BUSINESS AND E-COMMERCE
    6. CONCLUSION
  41. About the Contributors
  42. Index