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Handbook of Research on Knowledge-Intensive Organizations

Book Description

The Handbook of Research on Knowledge-Intensive Organizations offers an international collection of studies on knowledge-intensive organizations. As one of the first comprehensive books to cover the topics vitally important for the whole theory of organization and management, this Handbook of Research delivers a state-of-the-art view on this timely issue.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. List of Contributors
  4. Foreword
  5. Preface
  6. REFERENCES
  7. Acknowledgment
  8. Section I: Learning and Innovation
  9. Are Research Universities Knowledge-Intensive Learning Organizations?
    1. INTRODUCTION
  10. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  11. Construction of Knowledge-Intensive Organization in Higher Education
    1. INTRODUCTION
    2. BACKGROUND: KNOWLEDGE MANAGEMENT IN DEVELOPMENT PROJECTS
    3. MULTIDISCIPLINARY ACTIVITIES AND STRUCTURE IN HIGHER EDUCATION
    4. FUTURE TRENDS AND CONCLUSIONS
  12. REFERENCES
    1. KEY TERMS
  13. Collective CPD: Professional Learning in a Law Firm
    1. INTRODUCTION
    2. CPD AND THE LEGAL PROFESSION
    3. TOWARDS 'KNOTWORKING'
    4. CONCLUSION
  14. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  15. Innovation Risks of Outsourcing within Knowledge Intensive Business Services (KIBS)
    1. INTRODUCTION
    2. OUTSOURCING AND SERVICE GROWTH
    3. OUTSOURCING CORE CAPABILITIES
    4. THE MANAGEMENT OF INNOVATION WITHIN FIRMS: WHY OUTSOURCING MAY HINDER INNOVATION
    5. THE IMPORTANT ROLE OF TRUST IN THE MANAGEMENT OF OUTSOURCING RELATIONSHIPS: THE EXAMPLE OF INFORMATION SYSTEMS OUTSOURCING
    6. INFORMATION LEAKAGE, TRUST, REPUTATION AND THE INNOVATION DILEMMA
    7. STRATEGIC OUTSOURCING AND THE INNOVATION DILEMMA
    8. DISCUSSION AND MANAGERIAL IMPLICATIONS: INNOVATION, NETWORKS AND TRUST
  16. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  17. Actor-Network Theory and Autopoiesis: A New Perspective on Knowledge Management
    1. INTRODUCTION: A DEFINITION OF KNOWLEDGE MANAGEMENT
    2. METHODOLOGY
    3. ANALYSIS OF KIT KNOWLEDGE MANAGEMENT USING ANT
    4. ANALYSIS OF KIT AS A "LIVING SYSTEM" USING AUTOPOIESIS THEORY
    5. ANT/AUTOPOIESIS THEORY USED COMPLEMENTARILY WHEN ANALYZING KNOWLEDGE MANAGEMENT
    6. CONCLUSION
  18. REFERENCES
  19. Section II: The Language of Knowledge
  20. Sorting the Relationship of Tacit Knowledge to Story and Narrative Knowing
    1. INTRODUCTION
    2. TOWARDS A NARRATIVE AND STORY THEORY OF KNOWLEDGE
    3. STORY AND NARRATIVE IN KNOWLEDGE MANAGEMENT
    4. CONCLUSION
  21. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  22. Exploring Organizational Learning and Knowledge Exchange through Poetry
    1. INTRODUCTION
    2. USING NARRATIVE AND POETRY TO CONTRIBUTE TO KNOWLEDGE CREATION AND ORGANIZATIONAL LEARNING
    3. INTRODUCING HAIKU
    4. CREATING A POETIC PROCESS
    5. WORKING AT THE BOUNDARY OF EXPLICIT AND TACIT ORGANIZATIONAL KNOWLEDGE FOR NEW KNOWLEDGE CREATION IN PUBLIC SERVICES
    6. CONCLUSION
  23. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  24. Vagueness: The Role of Language in the Organizing Process of Knowledge Intensive Work
    1. INTRODUCTION
    2. THEORETICAL BACKGROUND: FOLLOWING AN ORGANIZING PROCESS
    3. SETTING AND METHOD
    4. A DIFFICULTY OF AGREEING ON A COMMON GOAL IN KNOWLEDGE INTENSIVE WORK
    5. DEFINING THE GOAL: NEGOTIATING KNOWLEDGE
    6. ORGANIZING KNOWLEDGE WORK AND DISTRIBUTING RESPONSIBILITIES – OR, TWO USES OF THE IMAGE
    7. SOCIALIZING NEWCOMERS: OR, A THIRD USE OF THE IMAGE
    8. CONCLUSION
  25. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  26. Tyranny of the Eye? The Resurgence of the Proto-Alphabetic Sensibility in Contemporary Electronic Modes of Media (PC/Mobile Telephony); and its Significance for the Status of Knowledge
    1. INTRODUCTION
    2. MOBILE TELEPHONY AND ITS ROLE IN PAST/PRESENT SENSIBILITY
    3. McLUHAN AS A STARTING POINT FOR DISCUSSION
    4. IMPLICATIONS OF A PROTO-ALPHABETICAL CULTURE BY CYBERSPACE
    5. ORIGINS OF DUALISM AND THE NOTION OF LANGUAGE AS ALIEN OR ENTITATIVE
    6. VISUALISM AND CYBERSPACE
    7. CONCLUSION
  27. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  28. Section III: Managing Knowledge
  29. Knowledge Management and IT Research and Analysis Firms: Agenda-Setters, Oracles and Judges
    1. INTRODUCTION
    2. IT RESEARCH AND ANALYSIS FIRMS
    3. CRITICISM OF IT R&A INFLUENCE
    4. RESEARCH PROBLEM AND METHODS
    5. IT R&A FIRMS AS AGENDA SETTERS
    6. IT R&A FIRMS AS ORACLES
    7. IT R&A FIRMS AS JUDGES
    8. CONCLUSION
  30. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  31. Knowledge Management Strategies Implementation in Innovation Intensive Firms
    1. INTRODUCTION
    2. KNOWLEDGE MANAGEMENT STRATEGIES: A BRIEF REVIEW
    3. ELEMENTS OF KMS IMPLEMENTATION
    4. CASE STUDIES: IMPLEMENTATION OF KMS
    5. IMPLICATIONS AND CONCLUSION
    6. ACKNOWLEDGMENT
  32. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  33. Developing a Corporate Knowledge Management Platform in a Multibusiness Company
    1. INTRODUCTION
    2. BACKGROUND
    3. DEVELOPMENT AND IMPLEMENTATION OF THE KM PLATFORM
    4. USAGE AND BENEFITS OF THE KM PLATFORM
    5. CONCLUSION
  34. REFERENCES
    1. INTERNET SITES
    2. KEY TERMS
    3. ENDNOTES
  35. INTERVIEWS
  36. Modelling the New Product Development Process: The Value of a Product Development Process Model Approach, as a Means for Business Survival in the 21st Century
    1. INTRODUCTION
    2. WHAT IS A NEW PRODUCT?
    3. THE NEW PRODUCT DEVELOPMENT PROCESS
    4. MODELLING THE NEW PRODUCT DEVELOPMENT PROCESS
    5. THE STAGE GATE MODEL
    6. MULTIPLE CONVERGENT MODEL
    7. PRODUCT AND CYCLE-TIME EXCELLENCE MODEL
    8. TOTAL DESIGN
    9. REQUIREMENTS CAPTURE PROCESS MODEL
    10. THIRD GENERATION NEW PRODUCT PROCESSES
    11. DISCUSSION: THE USEFULNESS OF A PRODUCT DEVELOPMENT PROCESS MODEL APPROACH
    12. CONCLUSION
  37. REFERENCES
    1. KEY TERMS
  38. Section IV: Management and Control
  39. Achieving Organizational Independence of Employees' Knowledge using Knowledge Management, Organizational Learning, and the Learning Organization
    1. INTRODUCTION
    2. INDEPENDENCE AND CONTROL BY STORING KNOWLEDGE OUTSIDE THE INDIVIDUAL
    3. MORE REFINED MEANS FOR INDEPENDENCE AND CONTROL
    4. AN IDEA WITHOUT ANY MEANS OF INDEPENDENCE OR CONTROL
    5. DISCUSSION AND CONCLUSIONS
  40. REFERENCES
    1. KEY TERMS
  41. Balancing Stability and Innovation in Knowledge-Intensive Firms: The Role of Management Control Mechanisms
    1. INTRODUCTION
    2. EXISTENCE AND ORGANIZATION OF KNOWLEDGE-INTENSIVE FIRMS
    3. INTEGRATING KNOWLEDGE THROUGH DIFFERENT FORMS OF COMMUNICATION AND COGNITION
    4. COMBINING FORMS OF COMMUNICATION AND COGNITION THROUGH CONTROL MECHANISMS TO BALANCE STABILITY AND INNOVATION
    5. CONCLUSION
  42. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  43. The Knowledge-Based Approach to Organizational Measurement: Exploring the Future of Organizational Assessment
    1. INTRODUCTION
    2. THE RISE OF KNOWLEDGE WORK AND IMPLICATIONS FOR MEASUREMENT
    3. NEW APPROACHES TO ORGANIZATIONAL MEASUREMENT: INTELLECTUAL CAPITAL AND COMPETENCE DEVELOPMENT
    4. TOWARDS A KNOWLEDGE-BASED APPROACH TO ORGANIZATIONAL MEASUREMENT
    5. CONCLUSION
  44. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  45. 'Common' Information Spaces in Knowledge-Intensive Work: Representation and Negotiation of Meaning in Computer-Supported Collaboration Rooms
    1. INTRODUCTION TO 'COMMON' INFORMATION SPACES
    2. METHODOLOGY
    3. DEVELOPMENT OF A COMMON INFORMATION SPACE IN THE NORWEGIAN OIL AND GAS INDUSTRY
    4. THE CASE: PRODUCTION OPTIMIZATION IN AND OIL AND GAS ASSET
    5. THE PARTICIPANTS IN THE SETTING
    6. THE COLLABORATION ROOM AS CIS ENABLING PERSPECTIVE MAKING IN THE COMMUNITY OF PRODUCTION ENGINEERS
    7. THE COLLABORATION ROOM AS CIS IN ENABLING PERSPECTIVE TAKING BETWEEN HETEROGENEOUS COMMUNITIES OF KNOWING
    8. DISCUSSION OF THE CASE
    9. CONCLUSION
  46. REFERENCES
    1. KEY TERMS
  47. Creativity and Control in IT Professionals' Communities
    1. INTRODUCTION
    2. METHODOLOGY
    3. IT PROFESSIONALS' COMMUNITIES
    4. CREATIVITY AND/VERSUS CONTROL
    5. NOTES FROM THE FIELD
    6. IMPLICATIONS AND CONCLUSION
  48. REFERENCES
    1. KEY TERMS
  49. Section V: The Culture of Knowledge
  50. A Qualitative Study of Knowledge Management: The Multinational Firm Point of View
    1. INTRODUCTION
    2. LITERATURE REVIEW
    3. METHOD AND DATA
    4. QUALITATIVE RESEARCH: RESULTS
    5. CONCLUSION
  51. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  52. Culture as a Dynamic Capability: The Case of 3M in the United Kingdom
    1. INTRODUCTION
    2. "CONTROLLING" NEW PRODUCT DEVELOPMENT
    3. DYNAMIC CAPABILITIES
    4. DYNAMIC CAPABILITIES: FINANCIAL CONTROL OF NPD
    5. EVIDENCE OF SUCCESSFUL NPD CAPABILITIES
    6. RESEARCH METHOD
    7. CASE EVIDENCE: 3M'S NEW PRODUCT DEVELOPMENT ACTIVITY IN THE UK
    8. THE PROGRESS OF A SUCCESSFUL PROJECT THROUGH 'THE SYSTEM' IN 3M (UK)
    9. THE SELECTION AND MANAGEMENT OF PACING PLUS PROJECTS
    10. DISCUSSION
    11. CONCLUSION
    12. ACKNOWLEDGMENT
  53. REFERENCES
    1. KEY TERMS
  54. Cultural Issues, Organizations and Information Fulfillment: An Exploration towards Improved Knowledge Management Relationships
    1. INTRODUCTION
    2. CULTURAL FRAMEWORKS
    3. THE CULTURAL ENVIRONMENTS
    4. RUSSIAN CULTURAL ENVIRONMENT
    5. POLISH CULTURAL ENVIRONMENT
    6. BRITISH CULTURAL ENVIRONMENT
    7. RUSSIA
    8. POLAND
    9. BRITAIN
    10. CONCLUSION
  55. REFERENCES
    1. KEY TERMS
  56. Engineering Design at a Toyota Company: Knowledge Management and the Innovative Process
    1. INTRODUCTION
    2. METHODOLOGY
    3. ETHNOGRAPHIC ANALYSIS
    4. DISCUSSION
  57. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  58. Critical Analysis of International Guidelines for the Management of Knowledge Resources
    1. INTRODUCTION
    2. INTERNATIONAL KNOWLEDGE RESOURCES FRAMEWORKS
    3. RESEARCH METHODS
    4. A CRITICAL AND COMPARATIVE ANALYSIS OF THE GUIDELINES
    5. CONCLUSION
  59. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  60. Section VI: The Knowledge Worker
  61. Strategic Alliance Capability: Bringing the Individual Back into Inter-Organizational Collaboration
    1. INTRODUCTION
    2. THEORETICAL FOUNDATIONS OF STRATEGIC ALLIANCE CAPABILITY
    3. DEVELOPING ALLIANCE CAPABILITY: THE CONTRIBUTIONS OF THE INDIVIDUAL
    4. DISCUSSION AND CONCLUSION
  62. REFERENCES
    1. ENDNOTES
  63. Automation vs. Human Intervention: Is There any Room Left for the Analyst in the Data Mining Process?
    1. INTRODUCTION
    2. STEPS IN DATA MINING
    3. THE HUMAN INFORMATION PROCESSING SYSTEM
    4. AN ANALYST-CENTERED APPROACH TO DATA MINING
  64. REFERENCES
    1. ENDNOTES
  65. Temporality and Knowledge Work
    1. INTRODUCTION
    2. TEMPORALITY AND MANAGERIAL IDEOLOGIES OF CONTROL DURING INDUSTRIALIZATION
    3. THE POST-INDUSTRIAL ERA: TEMPORALITY, IDEOLOGIES OF CONTROL AND KNOWLEDGE WORKERS
    4. BACKGROUND: SILICON VALLEY'S HI-TECH INDUSTRY
    5. THE ORGANIZATION OF WORK FOR ENGINEERS IN SILICON VALLEY
    6. PROJECT CYCLES IN THE AGE OF THE HI-TECH GOLD RUSH
    7. EVERYONE IS AN ENTREPRENEUR IN AN ENTERPRISE CULTURE
    8. THE OUTCOME: DISRUPTED AND DESYNCHRONIZED TEMPORAL WORLDS
    9. CONCLUSION
  66. REFERENCES
    1. KEY TERMS
  67. Knowledge Intensive Work in a Network of Counter-Terrorism Communities
    1. INTRODUCTION
    2. SCOPE OF STUDY AND CHAPTER
    3. PURPOSE OF RESEARCH
    4. METHODOLOGY
    5. FINDINGS
    6. WAYS OF UNDERSTANDING BOUNDARIES
    7. WAYS OF UNDERSTANDING SATISFACTION AND EFFECTIVENESS
    8. CONCLUSIONS AND REFLECTIONS
    9. ACKNOWLEDGMENT
  68. REFERENCES
    1. KEY TERMS
  69. Tensions between Knowledge Creation and Knowledge Sharing: Individual Preferences of Employees in Knowledge-Intensive Organizations
    1. INTRODUCTION
    2. THEORETICAL GROUNDS
    3. RESEARCH STRATEGY
    4. RESEARCH FINDINGS AND DISCUSSION
    5. IMPLICATIONS AND CONCLUSION
    6. ACKNOWLEDGMENT
  70. REFERENCES
    1. KEY TERMS
  71. Section VII: Discussing Knowledge
  72. The 'Value' of Knowledge: Reappraising Labour in the Post-Industrial Economy
    1. INTRODUCTION
    2. THE CLASSICAL MARXIST PERSPECTIVE: LABOUR IS THE SOLE SOURCE OF VALUE
    3. THE POST-INDUSTRIAL PERSPECTIVE: KNOWLEDGE HAS REPLACED LABOUR AS THE DOMINANT SOURCE OF VALUE
    4. THE LABOUR PROCESS PERSPECTIVE:'KNOWLEDGE' AIN'T ALL THAT
    5. THE GLOBAL PERSPECTIVE: MILITARISTIC NEO-LIBERALISM AND THE RETURN OF PRIMITIVE ACCUMULATION
    6. CONCLUSION
  73. REFERENCES
    1. KEY TERMS
    2. ENDNOTES
  74. New Media and Knowledge Work
    1. INTRODUCTION
    2. MEDIA THEORY
    3. DISCUSSION AND CONCLUSION
  75. REFERENCES
  76. Knowledge Management: The Construction of Knowledge in Organizations
    1. INTRODUCTION
    2. THE HISTORY OF KNOWLEDGE MANAGEMENT
    3. THE BIRTH OF KNOWLEDGE
    4. KNOWLEDGE: SUBJECTIVE VS. OBJECTIVE
    5. TYPES OF KNOWLEDGE
    6. THE RELATIONSHIP BETWEEN TACIT KNOWLEDGE AND EXPLICIT KNOWLEDGE
    7. KNOWLEDGE ORIGINATES AND RESIDES IN THE HUMAN MIND
    8. KNOWLEDGE MANAGEMENT
    9. THE RESIDENTS OF KNOWLEDGE MANAGEMENT
    10. ORGANIZATIONAL LEARNING
    11. TYPES OF ORGANIZATIONAL LEARNING
    12. FOUR LEVELS OF ORGANIZATIONAL LEARNING
    13. THE FEEDING OF KNOWLEDGE
    14. CONCLUSION
  77. REFERENCES
    1. KEY TERMS
  78. Redefining Professional: The Case of India's Call Centre Agents
    1. INTRODUCTION
    2. PROFESSIONS AND PROFESSIONALISM: UNDERSTANDING THE PHENOMENA
    3. METHODOLOGY
    4. FINDINGS
    5. PRIVILEGES OF PROFESSIONALISM
    6. CONCLUSION
    7. ACKNOWLEDGMENT
  79. REFERENCES
    1. KEY TERMS
    2. ENDNOTE
  80. Knowledge Management: Fad or Enduring Organizational Concept?
    1. INTRODUCTION
    2. KNOWLEDGE MANAGEMENT AS PULP FICTION
    3. KNOWLEDGE AS A FUZZY BLOB
    4. FIRE AND FORGET
    5. TOTAL CONTROL
    6. KNOWLEDGE WORKERS
    7. CONCLUSION
  81. REFERENCES
    1. KEY TERMS
  82. Compilation of References
  83. About the Contributors
  84. Index