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Handbook of Research on Virtual Workplaces and the New Nature of Business Practices

Book Description

At one time, the office was a physical place, and employees congregated in the same location to work together on projects. The advent of the Internet and the World Wide Web, however, not only made the unthinkable possible, it forever changed the way persons view both the office and work.

The Handbook of Research on Virtual Workplaces and the New Nature of Business Practices compiles authoritative research from XX scholars from over XX countries, covering the issues surrounding the influx of information technology to the office environment, from choice and effective use of technologies to necessary participants in the virtual workplace.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. Foreword
  4. Preface
  5. Acknowledgment
  6. Foundations of the Virtual Workplace
    1. Gains and Losses in the Rhetoric of Virtual Workplaces
      1. ABSTRACT
      2. INTRODUCTION
      3. AN ECONOMIC FRAME
      4. RHETORIC AS UNIT OF EXCHANGE
      5. GAINS EXPERIENCED IN VIRTUAL WORKPLACES
      6. LOSSES EXPERIENCED IN VIRTUAL WORKPLACES
      7. MINIMIZING LOSSES IN VIRTUAL WORKPLACES
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    2. Removing Space and Time: Tips for Managing the Virtual Workplace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE TRENDS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS
    3. Communication in Global Virtual Activity Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: ACTIVITY THEORY AS A LENS TO UNDERSTAND VIRTUAL GLOBAL COMMUNICATION
      4. GLOBAL VIRTUAL TEAMS IN PRACTICE: CLASSROOM CASE STUDIES
      5. FUTURE TRENDS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS
    4. Successful Communication in Virtual Teams and the Role of the Virtual Team Leader
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. VIRTUAL TEAMS
      5. VIRTUAL TEAM LEADERSHIP
      6. VIRTUAL TEAM LEADER COMMUNICATION COMPETENCIES
      7. BUILDING AND MAINTAINING TRUST
      8. FUTURE TRENDS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS
    5. Foundations and Applications of Intelligent Knowledge Exchange
      1. ABSTRACT
      2. INTRODUCTION
      3. UNDERSTANDING INTELLIGENT KNOWLEDGE EXCHANGE
      4. KNOWLEDGE EXCHANGE IN CONTEXT
      5. A FUNDAMENTAL MODEL OF KNOWLEDGE EXCHANGE
      6. ENABLING INTELLIGENT KNOWLEDGE EXCHANGE
      7. FUTURE RESEARCH
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    6. Digital Divide Redux: Why the Greatest Gap is Ideological
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: TWO WAVES OF DIGITAL DIVIDE RESEARCH
      4. MAIN FOCUS OF THE CHAPTER: A TALE OF "TWO ECONOMIES"
      5. FUTURE TRENDS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS
      10. ENDNOTES
    7. Parawork
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINING PARAWORK
      4. LITERATURE REVIEW
      5. CASE STUDY
      6. CONCLUSION
      7. IMPLICATIONS FOR FUTURE RESEARCH
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. KEY TERMS
      11. ENDNOTES
    8. Impression Formation in Computer-Mediated Communication and Making a Good (Virtual) Impression
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IMPRESSION FORMATION CUES IN CMC
      5. IMPRESSION MANAGEMENT
      6. STRATEGIES FOR MANAGING IMPRESSIONS IN CMC
      7. FUTURE TRENDS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    9. Telecommuting and the Management of the Human Moment
      1. ABSTRACT
      2. INTRODUCTION: NEED FOR DEVELOPING THE HUMAN MOMENT
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    10. Cultural Implications of Collaborative Information Technologies (CITs) in International Online Collaborations and Global Virtual Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. FUTURE TRENDS
      4. CONCLUSION
      5. REFERENCES
      6. KEY TERMS
    11. Explaining Organizational Virtuality: Insights from the Knowledge-Based View
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: ORGANIZATIONAL VIRTUALITY
      4. INSIGHTS FROM THE KNOWLEDGE-BASED VIEW OF THE FIRM
      5. IMPLICATIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    12. The Perceptions of Collaborative Technologies Among Virtual Workers
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: A REVIEW OF RELEVANT LITERATURE
      4. MAIN FOCUS OF CHAPTER: RESEARCH STUDY
      5. MAIN FOCUS OF CHAPTER: FINDINGS
      6. MAIN FOCUS OF CHAPTER: DISCUSSION
      7. FUTURE TRENDS: IMPLICATIONS FOR RESEARCH AND PRACTICE
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    13. Ubiquitous Connectivity & Work-Related Stress
      1. ABSTRACT
      2. INTRODUCTION
      3. A SHORT HISTORY OF MODERN COMMUNICATION
      4. THE CHANGING WORKPLACE
      5. EMPIRICAL EVIDENCE
      6. IMPLICATIONS FOR PRACTICE
      7. DISCUSSION: THE FUTURE OF NETWORKED COMMUNICATION RESEARCH
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    14. Employee Privacy in Virtual Workplaces
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EMPLOYEE COMMUNICATIONS AND EMPLOYER CONCERNS
      5. EMPLOYER MONITORING AND EMPLOYEE EXPECTATIONS OF PRIVACY
      6. FUTURE TRENDS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
    15. Accommodating Persons with Disabilities in Virtual Workplaces
      1. ABSTRACT
      2. INTRODUCTION
      3. UNDERSTANDING DISABILITIES IN THE WORKPLACE
      4. PHYSICAL DISABILITIES
      5. VIRTUAL WORKPLACES FOR PERSONS WITH DISABILITIES
      6. GUIDELINES FOR DEVELOPING APPROPRIATE ACCOMMODATIONS
      7. RESOURCES FOR EMPLOYERS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
  7. Education and Training for the Virtual Workplace
    1. Using Cyberspace to Promote Transformative Learning Experiences and Consequently Democracy in the Workplace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PERSPECTIVE TRANSFORMATION
      5. CHAPTER FOCUS
      6. HOW TRANSFORMATIVE LEARNING COULD HAVE BEEN FOSTERED IN TWO ONLINE GROUPS
      7. FUTURE TRENDS
      8. CALL FOR RESEARCH
      9. CONCLUSION
      10. REFERENCES
      11. DEFINITIONS
    2. Instructional Design and E-Training
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    3. Designing the Virtual Classroom for Management Teaching
      1. ABSTRACT
      2. INTRODUCTION
      3. EDUCATIONAL CHALLENGES OF IT-BASED LEARNING ENVIRONMENTS
      4. MANAGEMENT TEACHING IN VIRTUAL CLASSROOMS
      5. PROCESSES AND INTERACTION PATTERNS
      6. REFLECTIONS ON A FIELD EXPERIMENT
      7. METHODOLOGY
      8. ASSESSMENT OF THE TRIALS
      9. DESIGNING THE VIRTUAL CLASSROOM FOR MANAGEMENT TEACHING
      10. FUTURE TRENDS
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. KEY TERMS
    4. Building Online Training Programs for Virtual Workplaces
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. DESIGN PRINCIPLES FOR ONLINE TRAINING
      6. FUTURE TRENDS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
      10. ENDNOTE
    5. The Virtual Classroom @ Work
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE RESEARCH STUDY
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    6. Video Technology for Academic Integrity in Online Courses
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CREATIVE EXAM-ROOM CHEATING TECHNIQUES
      5. COMPUTER-BASED CHEATING TECHNIQUES AND PLAGIARIZING
      6. POTENTIAL OF ACADEMIC DISHONESTY IN AN ACTUAL ONLINE COURSE
      7. STUDENTS' REASONS FOR ACADEMIC DISHONESTY
      8. STRATEGIES TO PREVENT ACADEMIC DISHONESTY IN AN ONLINE COURSE
      9. VIDEO PRODUCTION AND THE LATEST TRENDS IN ASSESSMENT
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS
    7. Virtual Workplaces for Learning in Singapore
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUES ADDRESSED IN THE VIRTUAL WORKPLACE DEVELOPMENTS
      5. DEVELOPMENT OF VIRTUAL LEARNING ENVIRONMENTS
      6. USER RESPONSES TO THE USE OF VIRTUAL WORK SPACE
      7. DISCUSSION AND CONCLUSION
      8. REFERENCES
      9. KEY TERMS
    8. Using an Information Literacy Program to Prepare Nursing Students to Practice in a Virtual Workplace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    9. Preparing for the Virtual Workplace in the Educational Commons
      1. ABSTRACT
      2. INTRODUCTION
      3. THE EDUCATIONAL COMMONS
      4. MARKET ENCLOSURE
      5. OPEN SOURCE SOFTWARE FOR EDUCATION AND BUSINESS
      6. MORE OPEN SOURCE SOFTWARE AND EDUCATIONAL RESOURCES
      7. ADVANTAGES
      8. CHALLENGES
      9. FUTURE NEEDS
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS
  8. Tools and Environments for Virtual Work
    1. Technologies and Services in Support of Virtual Workplaces
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. OVERVIEW OF VIRTUAL WORK TECHNOLOGIES
      5. OVERVIEW OF MANAGEMENT ISSUES
      6. FRAMEWORKS FOR MANAGING VIRTUAL WORK
      7. APPROACHES TO DESIGNING ASSESSMENT TOOLS
      8. WHERE DO WE GO FROM HERE?
      9. REFERENCES
      10. KEY TERMS
    2. Writing Research into Professional E-Mail Communication
      1. ABSTRACT
      2. INTRODUCTION
      3. E-MAIL, PERFORMANCE AND SOCIABILITY
      4. CONVERSATIONAL STYLE: A PERSPECTIVE FROM RESEARCH
      5. EMERGING TRENDS AND OPTIMISING E-MAIL STYLE
      6. CONCLUSION
      7. RECOMMENDATIONS
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. KEY TERMS
    3. New Media and the Virtual Workplace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    4. Adoption of Wi-Fi Technologies and Creation of Virtual Workplaces
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: CONCEPTS, HYPOTHESES, AND DATA
      4. MODELING ADOPTION OF INFORMATION TECHNOLOGY AS A PROCESS
      5. INSIGHTS FROM FINDINGS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
      9. ENDNOTES
    5. Using Virtual Worlds to Assist Distributed Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: A BRIEF BREAKDOWN OF CORE TEAM MECHANICS
      4. BEHAVIORAL DIFFERENCES BETWEEN DISTRIBUTED AND COLLOCATED TEAMS
      5. FOCUS: USING VIRTUAL WORLDS TO ASSIST DISTRIBUTED TEAMS
      6. FUTURE TRENDS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
    6. Knowledge Transfer and Marketing in Second Life
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. A SECOND LIFE AFTER SAATCHI & SAATCHI
      5. WHO'S VIRTUAL IP IS IT?
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    7. Intranets: Interactive Knowledge Management Tools of Networked Communities
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCEPTUALIZING INTRANETS
      5. POSSIBLE PITFALLS
      6. STEPS FOR INTRANET DEVELOPMENT AND IMPLEMENTATION
      7. FUTURE TRENDS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    8. Instant Messaging (IM) Literacy in the Workplace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER: IM LITERACY AND THE WORKPLACE
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
      9. ENDNOTE
    9. Supporting Collaboration with Trust Virtual Organization
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TVO MODELS, COMPONENT, AND PROTOTYPE
      5. IDENTITY PROVIDER, USER, AND GROUP MANAGEMENT COMPONENT
      6. SERVICE PROVIDER, RESOURCE, AND SERVICE MANAGEMENT COMPONENT
      7. TRUST RELATIONSHIP AND ACCESS CONTROL MANAGEMENT COMPONENT
      8. FUTURE TRENDS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS
    10. Augmented Reality and the Future of Virtual Workspaces
      1. ABSTRACT
      2. INTRODUCTION
      3. AUGMENTED REALITY IN WORKSPACES
      4. AUGMENTED REALITY AS A WORKPLACE OCT FOR TRAINING, EDUCATION, DESIGN AND DISPLAY
      5. FUTURE TRENDS OF AUGMENTED REALITY
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    11. Virtual Writing as Actual Leadership
      1. ABSTRACT
      2. INTRODUCTION
      3. MATURATION OF A FORM
      4. RISK AND REWARD
      5. CHOOSING E-MAIL PURPOSES AND AUDIENCES
      6. A COMPOSITION APPROACH
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
    12. Business Process Reuse and Standardization with P2P Technologies
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BUSINESS PROCESS COLLABORATIVE MODELING ISSUES
      5. A TOOL FOR COLLABORATIVE MODELING
      6. FUTURE TRENDS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
      10. ENDNOTES
    13. Collaborative Writing Tools in the Virtual Workplace
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SYSTEM-BASED COLLABORATIVE TOOLS
      5. SYNCHRONOUS COLLABORATIVE TEXT EDITORS
      6. GROUPWARE SYSTEMS
      7. WEB-BASED COLLABORATION TOOLS
      8. FUTURE TRENDS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS
      12. ENDNOTES
    14. Distance Internships
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH METHODS
      5. BALANCING NEEDS
      6. FORGING ALLIANCES BETWEEN INDUSTRY AND ACADEMIA
      7. FUTURE TRENDS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
    15. An International Virtual Office Communication Plan
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    16. Design and Managing of Distributed Virtual Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. NETWORKED EXPERIMENTS
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
  9. Implementation of Virtual Workplaces Across Professions and Academic Disciplines
    1. Semi Virtual Workplaces in German Financial Service Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. THE FINANCIAL SERVICES MARKET IN GERMANY IN BRIEF
      4. PORTRAIT OF FS COMPANIES WITH SVWP CONCEPTS
      5. GAD
      6. THE SVWP CONCEPT OF LVM AND GAD
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
    2. Implementing Client-Support for Collaborative Spaces
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CLIENT-SULIENT-SUPPORT FRAMEWORK
      5. MONITORING SUCCESS IN THE COLLABORATIVE SPACE
      6. THE FUTURE OF CLIENT-SUPPORT WITHIN VIRTUAL WORKSPACES
      7. REFERENCES
      8. KEY TERMS
    3. Value, Visibility, Virtual Teamwork at Kairos
      1. ABSTRACT
      2. INTRODUCTION
      3. KAIROS: RHETORIC, TECHNOLOGY, PEDAGOGY
      4. KAIROS AS VIRTUAL WORKPLACE
      5. THE VALUE OF VIRTUAL WORK
      6. MAKING WORK VISIBLE
      7. INFRASTRUCTURE FOR COLLABORATIVE AND COOPERATIVE WORK
      8. ASSESSMENT OF SUSTAINABILITY AND SUCCESS WITHIN VIRTUAL WORKPLACES
      9. REFERENCES
      10. KEY TERMS
    4. Plagiarism, Ghostwriting, Boilerplate, and Open Content
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    5. Usability and User-Centered Theory for 21st Century OWLs
      1. ABSTRACT
      2. INTRODUCTION
      3. HISTORY OF THE PURDUE WRITING LAB AND THE PURDUE OWL
      4. THE PURDUE OWL USABILITY PROJECT
      5. USER-CENTERED THEORY AND USABILITY RESEARCH
      6. METHODS: GENERATION ONE (G1)
      7. METHODS: GENERATION TWO (G2)
      8. DISCUSSION
      9. FUTURE TRENDS
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS
    6. Negotiating Virtual Identity in an Age of Globalization
      1. ABSTRACT
      2. NEGOTIATING VIRTUAL IDENTITY IN AN AGE OF GLOBALIZATION
      3. REFERENCES
      4. KEY TERMS
    7. Virtual Political Office Where Gender and Culture Meet
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. VIRTUAL POLITICAL OFFICES: GENDER ACROSS CULTURES
      5. RESULTS AND DISCUSSION
      6. FUTURE TRENDS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. KEY TERMS
      11. ENDNOTE
    8. APPENDIX A: LIST OF SAMPLE PAGES
    9. APPENDIX B: LIST OF RESEARCH OBJECTS
    10. The Benefits of Using Print-On-Demand or POD
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PROGRESSION OF POD
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    11. Difficulties in Accepting Telemedicine
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DIFFICULTIES IN ACCEPTING TELEMEDICINE
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    12. Reconsidering the Lay-Expert Audience Divide
      1. ABSTRACT
      2. INTRODUCTION
      3. RHETORIC AND THE NEW MEDIA TECHNOLOGIES
      4. RECOGNIZING THE NEED FOR RHETORIC
      5. RHETORICAL APPROACHES TO AUDIENCE
      6. PROBLEMS WITH ACCOMMODATION
      7. LEARNING TO ENGAGE THE DISCOURSE COMMUNITY
      8. EXPLORING GENRES OF MEDICAL WRITING
      9. APPLICATION FOR THE BUSINESS COMMUNITY
      10. REFERENCES
      11. KEY TERMS
    13. Rapid Virtual Enterprising to Manage Complex and High-Risk Assets
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RAPID VIRTUAL ENTERPRISING IN NORTH SEA OFFSHORE ASSETS
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
  10. About the Contributors
  11. Index