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Handbook of Research on Enterprise Systems

Book Description

The Handbook of Research on Enterprise Systems addresses the field of enterprise systems with more breadth and depth than any other resource, covering progressive technologies, leading theories, and advanced applications. This exhaustive collection of highly developed research extends the field of enterprise systems to offer libraries an unrivaled reference.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. List of Contributors
  4. Preface
  5. Acknowledgment
  6. About the Editors
  7. I. Enterprise Systems: Technologies, Solutions, and Strategic Perspectives
    1. I. A Holistic Approach for Enterprise Agility
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. ENTERPRISE ARCHITECTURE
        1. People View
        2. Organizational View
        3. Information View
        4. Business Processes View
        5. Information Technology View
      5. EXAMINING ENTERPRISE AGILITY IMPLICATIONS THROUGH THE SEPARATION OF CONCERNS
        1. Agility Implications from the People Viewpoint
        2. Agility Implications from the Organizational Viewpoint
        3. Agility Implications from the Information Viewpoint
        4. Agility Implications from the Business Process Viewpoint
        5. Agility Implications from Information Technology Viewpoint
      6. EXAMINING ENTERPRISE AGILITY IMPLICATIONS THROUGH THE INTEGRATION OF CONCERNS
        1. Agility Implications Derived from the Relation between IT and Business Process Views
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
    2. II. What is SAP Business Blueprint?
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SAP BUSINESS BLUEPRINT
        1. Enterprise Architecture
        2. Enterprise Application: SAP solution Landscape Configuration
          1. System Organization
          2. System Organization Structure
          3. Organizational Unit
          4. Master Data Component
        3. What are the Contents of SAP Business Blueprint on the Architecture and Solution Side?
        4. Enterprise Services
      5. FUTURE TRENDS
        1. SAP Solution Manager, SAP NetWeaver XI and ARIS for NetWeaver
          1. Enterprise Services
      6. CONCLUSION
      7. REFERENCE
      8. KEY TERMS
        1. Glossary
    3. III. Free and Open Source Enterprise Resources Planning
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. DIFFERENCES BETWEEN FOS-ERP AND P-ERP
        1. Differences for the Adopter
        2. Concept
        3. Requirements and Preliminary Design
        4. Detailed Design and Implementation
        5. Operation
        6. Differences for the Vendor
      5. OPPORTUNITIES AND CHALLENGES
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
        1. Glossary
      9. ENDNOTES
    4. IV. The Changing Nature of Business Process Modeling: Implications for Enterprise Systems Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. MODELING MADNESS: A BRIEF HISTORY
      4. BPMN AND UML
      5. A NEW PARADIGM FOR PROCESS MODELING
      6. PROCESS MODELING CHALLENGES
      7. CONCLUSION
      8. REFERENCES
    5. V. Enterprise Resource Planning Systems: Effects and Strategic Perspectives in Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. INFORMATION TECHNOLOGY AND STRATEGIES
      4. ERP AND CORPORATE STRATEGIES
      5. ERP SYSTEM AND STRATEGIC ADVANTAGE
      6. CONCLUSION AND FUTURE TRENDS
      7. REFERENCES
      8. KEY TERMS
        1. Glossary
    6. VI. An Overview of Executive Information Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Executive Requirements
        2. Functionality
        3. Development Approach
      4. TRADITIONAL EIS APPLICATIONS
      5. RELEVANCE TO ENTERPRISE SYSTEMS
      6. FUTURE DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
  8. II. Enterprise Systems: Risks, Performance, and Business Value
    1. VII. Enterprise Resource Planning System Risks and Rewards
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BENEFITS; WHY DO FIRMS ADOPT ERP?
      5. WHY DO FIRMS NOT ADOPT ERP?
      6. RISKS ASSOCIATED WITH ERP IMPLEMENTATION
      7. WELL PUBLICIZED FAILURES AND PROBLEMS
      8. MANAGING RISKS
      9. CRITICAL SUCCESS FACTORS
      10. FUTURE TRENDS
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS
        1. Glossary
    2. VIII. ERP-Driven Performance Changes and Process Isomorphism
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IMPACT OF ERP ON BUSINESS PERFORMANCE
        1. Direct Impact of ERP on Productivity and Profitability
        2. The Role of Adoption Timing
        3. Business Process Isomorphism and Decreasing Heterogeneity in Performance
      5. METHODOLOGY AND ANALYTICAL ISSUES
        1. Model Specification
          1. Impact of ERP and ERP Adoption Timing on Performance
          2. Business Process Isomorphism
        2. Sample Selection and Data Collection
      6. RESULTS
        1. Impact of ERP and ERP Adoption Timing on Productivity and Profitability
        2. Business Process Isomorphism
        3. Analysis of Adoption Drivers
      7. CONCLUSIONS, LIMITATIONS AND FUTURE RESEARCH
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. KEY TERMS
        1. Glossary
      11. ENDNOTES
    3. IX. Application Integration within the Enterprise Context
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ADDRESSING THE ENTERPRISE CONTEXT
        1. Decomposing the Enterprise Context
        2. Additional Benefits of Enterprise Context Integration
      5. FUTURE TRENDS
        1. Active Networks
        2. Standardization of Protocols and Processes
      6. CONCLUSION
      7. FOR MORE INFORMATION
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
    4. X. The Impact of Enterprise Systems on Business Value
      1. ABSTRACT
      2. INTRODUCTION
      3. BUSINESS BENEFITS
      4. TURNING ES DATA INTO ES KNOWLEDGE
      5. CASE STUDY 1
        1. Company Overview
        2. Context: Strategic
        3. Context: Organizational and Cultural
        4. Context: Skills and Knowledge
        5. Context: Data
        6. Context: Technology
        7. Transformation
        8. Outcomes: Changing Behaviors
        9. Outcomes: New Initiatives
        10. Outcomes: Process Changes
      6. CASE STUDY 2
        1. Company Overview
        2. Context: Strategic
        3. Context: Organizational and Cultural
        4. Context: Skills and Knowledge
        5. Context: Data
        6. Context: Technology
        7. Transformation
        8. Outcomes: Changing Behaviors
        9. Outcomes: New Initiatives
        10. Outcomes: Process Changes
      7. RESULTS AND FINANCIAL IMPACTS
      8. DISCUSSION
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS
        1. Glossary
      12. ENDNOTES
    5. XI. The Right Path to SCM-CRM Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. THE VALUE OF CUSTOMER RELATIONSHIP MANAGEMENT SOLUTIONS
        1. Where Does CRM Provide Value?
        2. Benefits of CRM
      4. THE VALUE OF SUPPLY CHAIN MANAGEMENT SOLUTIONS
        1. Where Does SCM Provide Value?
        2. Potential Benefits of SCM
      5. INTEGRATING CRM AND SCM SOLUTIONS
        1. Why Integrate CRM AND SCM?
        2. Levels of Integration
        3. Benefits of Integration
        4. Challenges of Integration
          1. Technical Challenges
          2. Organizational Challenges
      6. PATHS TO INTEGRATION
        1. Key Factors in CRM-SCM Integration
      7. STRATEGIC INTEGRATION: IT'S MORE THAN SYSTEMS INTEGRATION
        1. Challenges of Implementing and Integrating CRM and SCM Solutions
        2. Millennium Chemicals
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
    6. XII. Enterprise Systems Strategic Alignment and Business Value
      1. ABSTRACT
      2. INTRODUCTION
      3. THE STRATEGIC POTENTIAL OF ICT
      4. REVIEW OF RESEARCH ON ENTERPRISE SYSTEMS STRATEGIC ALIGNMENT
        1. Conceptualization and Basic Understanding of Enterprise Systems Strategic Alignment
        2. Development of Models/Frameworks for Directing/assessing Enterprise Systems Strategic Alignment
        3. Impact of Enterprise Systems Strategic Alignment on the Business Performance
      5. AN EMPIRICAL INVESTIGATION
      6. CONCLUSION AND FUTURE TRENDS
      7. REFERENCES
      8. KEY TERMS
        1. Glossary
  9. III. Enterprise Systems: Small, Medium, and Large Organizations
    1. XIII. Enterprise Systems in Small and Medium-Sized Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHODOLOGY
      4. TYPICAL ES IMPLEMENTATIONS IN NZ
      5. CONCLUSION AND FURTHER RESEARCH
      6. REFERENCES
      7. KEY TERMS
        1. Glossary
    2. XIV. Integration Concept for Knowledge Processes, Methods, and Software for SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. INTEGRATION CONCEPT FOR KNOWLEDGE MANAGEMENT IN SMES
        1. Research Framework and SME Definition
        2. Knowledge Processes Approaches (Layer 1)
        3. Knowledge Processes in SMEs (Layer 2 and 3)
        4. Knowledge Methods (Layer 4)
        5. Knowledge Software-Support (Layer 5)
      4. CONCLUSION AND SECTION OBJECTIVES
      5. REFERENCES
      6. KEY TERMS
        1. Glossary
    3. XV. Enterprise System in the German Manufacturing Mittelstand
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY AND SAMPLE
      5. RESULTS AND DISCUSSION
        1. Impetus for a New System
        2. Power of Final Decision
        3. System and Provider Selection
        4. Time Spent in System Selection, Planning and Implementation
        5. Order of Implementation
        6. Standard Packages, Modifications, and In-house Developed Applications
        7. Involvement of Employees and Training
        8. Implementation Success and Satisfaction
        9. Upgrades after Implementation
      6. SUMMARY AND CONCLUSION
      7. REFERENCES
      8. KEY TERMS
        1. Glossary
    4. XVI. Size Matters! Enterprise System Success in Medium and Large Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE STUDY CONTEXT
      5. THE SURVEY
      6. RESULTS AND ANALYSIS
      7. SYSTEM QUALITY
      8. INFORMATION QUALITY
      9. INDIVIDUAL IMPACT
      10. ORGANIZATIONAL IMPACTS
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS
        1. Glossary
  10. IV. Enterprise Systems: Implementations and Applications
    1. XVII. Implementing Best of Breed ERP Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BEST OF BREED IN INFORMATION SYSTEMS
      5. BEST OF BREED ERP
      6. EXAMPLES OF BEST OF BREED
        1. Example 1
        2. Example 2
        3. Example 3
      7. CRITICAL SUCCESS FACTORS
      8. ERP ADD-ONS
      9. FUTURE TRENDS
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS
        1. Glossary
    2. XVIII. Enterprise Resource Systems Software Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT CAN ERP DO?
      4. ERP IMPLEMENTATION ISSUES
        1. Cost
        2. Schedule
        3. Customization
        4. Management Commitment
        5. Integration
        6. Reengineering
        7. Consultants and Other Resources
      5. SAP: ERP SOFTWARE
        1. SAP Database
        2. Business Case for ERP Implementation: IT Strategy
      6. SAP IMPLEMENTATION STEPS
        1. Project Preparation
        2. Business Blueprint
        3. Realization
      7. RESULT
        1. Project Final Preparation
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
        1. Glossary
    3. XIX. Restructuring the Marketing Information System for eCRM: An Application of the Eriksson-Penker Method
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BUSINESS MODELING IN THE DIGITAL ENVIRONMENT
      5. THE UNIFIED MODELING LANGUAGE (UML)
      6. USING ERIKSON-PENKER EXTENSION FOR BUSINESS MODELING
        1. eCRM Process 1: Segmenting the Market
        2. eCRM Process 2: Capturing the Customer (Figure 3)
        3. eCRM Process 3: Customer Information Retrieval (Figure 4)
        4. eCRM Process 4: Customer Profile Definition (Figure 5)
        5. eCRM Process: Personalised Customer-Firm Transaction (Figure 6)
        6. eCRM Process 6: Resource Management
        7. The Integration of Business Processes in the eCRM System (Figure 7)
      7. CONCLUDING REMARKS
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
    4. XX. Analyzing an ES Implementation in a Health Care Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHOD
      5. CASE HISTORY
        1. Episode 1. Preparation
        2. Episode 2. Start
        3. Episode 3. Crisis
        4. Episode 4. Use
      6. ANALYSIS
        1. Positions of Stakeholders
        2. What Went Wrong?
        3. Lessons
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
    5. XXI. Designing to Deploying Customisable ERP Cost Effectively
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Some Definitions
        2. Some Key Data about the Projects
      4. THE PROJECT EXPERIENCE AND LEARNING
        1. Key Objectives, Issues, Concerns and Responses
        2. Three Important Challenges and Learning
        3. Key Learning
      5. LIMITATIONS AND FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
        1. Glossary
      9. ENDNOTES
    6. XXII. ERP Systems in Higher Education from Regional Perspective
      1. ABSTRACT
      2. INTRODUCTION
      3. THE EVOLUTION OF ERP SYSTEMS
      4. ERP KNOWLEDGE TRANSMISSION FROM PRACTICE TO TEACHING
      5. ERP AND E-COMMERCE TEACHING CASE
      6. KNOWLEDGE INTEGRATION ON AN INTEGRATED PLATFORM
      7. AN INNOVATIVE INTERNATIONAL EDUCATION COLLABORATION
        1. Excellence Center
        2. International Network - "eBusiness ALADIN"
      8. FUTURE TRENDS
      9. CONCLUSION
      10. REFERENCES
        1. Other Internet Sources
      11. KEY TERMS
        1. Glossary
  11. V. Enterprise Systems: ERP and Beyond
    1. XXIII. From ERP to Enterprise Service-Oriented Architecture
      1. ABSTRACT
      2. INTRODUCTION
      3. CLASSICAL ERP SYSTEMS
      4. SAP R/3 BASIS
        1. SOA and Enterprise SOA
      5. DIFFERENT VIEWS ON SAP NETWEAVER
        1. Component Based View on NetWeaver
        2. Application Based View on NetWeaver
      6. BUSINESS WEBS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS
        1. Glossary
    2. XXIV. ERP and Beyond
      1. ABSTRACT
      2. INTRODUCTION
      3. EVOLUTION OF ERP
      4. KEY CHARACTERISTIC FEATURES OF AN ERP SYSTEM
      5. NEED FOR ERP
      6. ERP II
      7. REASONS FOR THE GROWTH IN ERP
      8. REASONS FOR THE FAILURE OF ERP
      9. WORKING OF AN ERP SYSTEM
      10. CONCLUSION
      11. REFERENCES
        1. Web Sites
      12. KEY TERMS
        1. Glossary
    3. XXV. E-Government and ERP: Challenges and Strategies
      1. ABSTRACT
      2. INTRODUCTION
      3. ESSENCE OF ERP IN GOVERNMENT
      4. FUNCTIONAL MODEL OF PUBLIC ADMINISTRATION
      5. CHALLENGES IN IMPLEMENTATION OF ICT SOLUTIONS
        1. Acquisition Process
        2. High Expectation from Citizens
        3. Integration of Various Functions
        4. Requirement of Clean Data
        5. Standards for Interoperability
        6. Information Security
        7. Project Management
        8. Hidden Costs
      6. IMPLEMENTATION STRATEGIES
        1. Strategic Planning
        2. Effective Project Management
        3. Management of Change
        4. Business Process Mapping
        5. Data Capture
        6. Enterprise Architecture
        7. Managing People and Communication
        8. Knowledge Management
      7. EMERGING TRENDS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS
        1. Glossary
    4. XXVI. Emerging Frameworks in User-Focused Identity Management
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. USER-FOCUSED IDENTITY MANAGEMENT: PRELIMINARIES
      5. 4. USER-FOCUSED IDENTITY MANAGEMENT FRAMEWORKS
        1. 4.1 Bandit
        2. 4.2 Project Concordia
        3. 4.3 Higgins
        4. 4.4 Microsoft Cardspace
        5. 4.5 OpenID
        6. 4.6 NTT Labs' SASSO
        7. 4.7 Shibboleth
        8. 4.8 SXIP
        9. 4.9 WSF/Liberty
        10. 4.10 XRI/XDI
        11. 4.11 YADIS
      6. 5. DISCUSSION AND CONCLUSION
      7. REFERENCES
      8. KEY TERMS
        1. Glossary
    5. XXVII. Next-Generation IT for Knowledge Distribution in Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Knowledge Capture Support
        2. knowledge Storage Support
        3. knowledge Actual Distribution Support
      4. TECHNOLOGICAL ELEMENTS OF NEXT-GENERATION KD SYSTEMS
        1. Support for Socialization Strategies
        2. Semantic Support for Accessing Repositories
        3. Recommendation Systems
        4. Intelligent Agents
      5. CONCLUSION
      6. REFERENCES
      7. KEY TERMS
        1. Glossary
  12. Compilation of References
  13. About the Contributors