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Handbook of Research on Effective Communication, Leadership, and Conflict Resolution

Book Description

In order for an organization to thrive, it is essential to develop key strategies for interaction, leadership, and management within diverse settings. Refining these skills ultimately aids in the arbitration of any potential conflicts that may arise during intra-organizational interactions. The Handbook of Research on Effective Communication, Leadership, and Conflict Resolution evaluates operational strategies and interpersonal skill development for the successful leadership and management of modern organizations. Highlighting various governance and interaction techniques that assist in mediating organizational controversies, this handbook of research is a vital source for professionals, leaders, managers, and human resource specialists interested in developing skills needed to efficiently communicate, collaborate, and negotiate across differences within an organization.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Dedication
  6. List of Reviewers
  7. Preface
    1. INTRODUCTION
    2. THE STRUCTURE OF THIS BOOK
    3. REFERENCES
  8. Acknowledgment
  9. Section 1: Issues for Leaders, Organization, and Communication: Coping with Today and Planning for Tomorrow
    1. Chapter 1: Leadership in the Digital Age
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. REFERENCES
      6. ADDITIONAL READING
    2. Chapter 2: Globalization and Media's Impact on Cross Cultural Communication
      1. ABSTRACT
      2. INTRODUCTION
      3. GLOBAL PERSPECTIVES ON RACE AND ETHNICITY
      4. ORGANIZATIONAL CULTURES AND CHANGE
      5. FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 3: Organizational Leadership and Health Care Reform
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF ORGANIZATIONAL LEADERSHIP AND HEALTH CARE REFORM
      5. ORGANIZATIONAL LEADERSHIP AND HEALTH CARE REFORM ISSUES, CONTROVERSIES, PROBLEMS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    4. Chapter 4: Emotional Leadership
      1. ABSTRACT
      2. INTRODUCTION
      3. EMOTIONAL LEADERSHIP
      4. DISCUSSION AND IMPLICATIONS
      5. REFERENCES
    5. Chapter 5: Speaking with Trunks, Dancing with the “Pink Elephants”
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    6. Chapter 6: Reframing Continuous School Improvement in Australian Schools
      1. ABSTRACT
      2. INTRODUCTION: THE KALEIDOSCOPIC LANDSCAPE OF CONTINUOUS SCHOOL IMPROVEMENT
      3. BACKGROUND: FRAMING A PROGRESSIVE-REFLECTIVE APPROACH TO EDUCATIONAL QUALITY WITHIN SCHOOLS
      4. MAIN FOCUS OF THIS CHAPTER: REFRAMING EDUCATIONAL QUALITY WITHIN CONTINUOUS SCHOOL IMPROVEMENT
      5. SOLUTIONS AND RECOMMENDATIONS: THE RELATIVE GAIN OF AUSTRALIAN SELF-MANAGING SCHOOLS TRANSFORMING INTO STRATEGICALLY-ORIENTED LEARNING ORGANISATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION: AN ADAPTED FRAME FOR CONTINUOUS SCHOOL IMPROVEMENT IN AUSTRALIAN SCHOOLS
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
  10. Section 2: Coping with Conflict: Dealing with Stakeholders, Culture, Competition, and Style
    1. Chapter 7: Alternative Dispute Resolution
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DIFFERENTIATING BETWEEN CONFLICTS, DISPUTES, AND DISAGREEMENTS
      5. PATHWAYS TO RESOLVING DISPUTES
      6. ADR TERMS IN COMMON USE
      7. ADR A LEGAL PERSPECTIVE
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUDING REMARKS
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 8: Surviving the Conflict of Self-Inflicted Organizational Crises
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF LITERATURE
      4. CASE DESCRIPTIONS AND ANALYSES
      5. LESSONS FROM SUCCESS AND FAILURE
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 9: Leadership in a Time of Crisis
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ANALYSIS
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
    4. Chapter 10: Communication, Culture, and Discord
      1. ABSTRACT
      2. CONTEXT
      3. CONFLICT
      4. CULTURE
      5. LEADERSHIP
      6. CONFLICT AT EPPO: BEGINNINGS
      7. CONFLICT AT EPPO: CLIMAX
      8. CONFLICT AT EPPO: RESOLUTION?
      9. CONFLICT AT EPPO: IMPLICATIONS
      10. REFERENCES
    5. Chapter 11: Leading Virtual Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SOLUTIONS AND RECOMMENDATIONS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    6. Chapter 12: Conflict of Interest or Community of Collaboration?
      1. ABSTRACT
      2. INTRODUCTION: DIALECTICS AND DIALOGS IN BUSINESS INNOVATION PRACTICE
      3. MAIN FOCUS OF CHAPTER
      4. FUTURE TRENDS
      5. CONCLUSION
      6. SUMMARY LESSONS FOR POLICYMAKERS, NETWORK AND TEAM LEADERS
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS:
      10. ENDNOTES
      11. APPENDIX
    7. Chapter 13: The Role of the Leadership Style in Creating Conflict and Tension in a Higher Education Institution
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. CASE DESCRIPTION
      4. CURRENT CHALLENGES FACING THE ORGANIZATION
      5. SOLUTIONS AND RECOMMENDATIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  11. Section 3: Improving Organization: A Focus on Teams, Engagement, and Personal Development
    1. Chapter 14: Communities of Practice in Organizational Learning Strategies
      1. ABSTRACT
      2. INTRODUCTION
      3. COMMUNITIES OF PRACTICE
      4. OTHER ORGANISATIONAL STRUCTURES
      5. COMMUNITIES OF PRACTICE COMPARED WITH OTHER ORGANISATIONAL STRUCTURES
      6. SYNTHETIC CHARACTERISATION OF SOME ORGANISATIONAL STRUCTURES
      7. SOME ILLUSTRATIVE CASES
      8. CONCLUSIONS
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 15: A Unified Framework of Organizational Perspectives and Knowledge Management and Their Impact on Job Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. A UNIFIED FRAMEWORK OF ORGANIZATIONAL PERSPECTIVES AND KNOWLEDGE MANAGEMENT AND THEIR IMPACT ON JOB PERFORMANCE
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 16: Virtual Team Management for Higher Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. VIRTUAL TEAMS
      4. CHALLENGES
      5. STRUCTURE
      6. STEPS
      7. INTERVENTIONS
      8. BEST PRACTICES
      9. BUILDING VIRTUAL TEAMS
      10. TRUST
      11. DECISION PROCESS
      12. LEADERSHIP ROLES
      13. EMPOWERMENT AND PERFORMANCE
      14. FUTURE OUTLOOK AND RESEARCH DIRECTIONS
      15. CONCLUSION
      16. REFERENCES
    4. Chapter 17: Leadership Communication, Internal Marketing, and Employee Engagement
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH QUESTION
      5. METHOD
      6. INTERVIEW FINDINGS
      7. RESULTS
      8. DISCUSSION AND CONTRIBUTIONS
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
      14. APPENDIX 1
      15. APPENDIX 2
    5. Chapter 18: The Use of Online Social Networks in Higher Education and Its Influence on Job Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. THE WEB 2.0
      4. SOCIAL MEDIA ON THE EDUCATION SECTOR
      5. WORK-RELATED ATTITUDES AND BEHAVIORS
      6. RESEARCH MODELS AND HYPOTHESES
      7. METHODOLOGY
      8. FINDINGS AND DISCUSSION
      9. CONCLUSION
      10. FUTURE RESEARCH DIRECTIONS
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
      13. ENDNOTES
    6. Chapter 19: Developing Instructional Leadership and Communication Skills through Online Professional Development
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ONLINE PROFESSIONAL DEVELOPMENT
      5. LEARNER-CENTERED PD
      6. THE CASE OF AN EVOLVING, PRINCIPAL-FOCUSED OPD PROGRAM
      7. SOLUTIONS AND RECOMMENDATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    7. Chapter 20: Engineering Students' Communication Apprehension and Competence in Technical Oral Presentations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
  12. Section 4: Optimizing Performance: Enhancing Relational Development through Trust and Communication
    1. Chapter 21: Developing Trust within International Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. INTRA-TEAM TRUST IN INTERNATIONAL TEAMS
      5. CULTURAL DIMENSIONS OF INTERNATIONAL TEAMS
      6. CONCLUSION: LEADERSHIP CONSIDERATIONS FOR INTERNATIONAL TEAMS
      7. FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 22: Communication
      1. ABSTRACT
      2. INTRODUCTION
      3. MULTINATIONAL CORPORATIONS (MNCs) AND COMMUNICATION
      4. COMMUNICATION
      5. JOHARI WINDOW
      6. LEADERSHIP
      7. CULTURAL BARRIERS IN COMMUNICATION
      8. DIMENSIONS OF LANGUAGE IN (LANGUAGE) DIVERSITY
      9. FUTURE RESEARCH
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    3. Chapter 23: Credible Negotiation Leadership
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUALIZATION OF INTERNATIONAL NEGOTIATION
      4. COMPONENTS OF INTERNATIONAL NEGOTIATION: WORLD ENVIRONMENT
      5. REFERENCES
      6. ADDITIONAL READING
      7. KEY TERMS AND DEFINITIONS
    4. Chapter 24: The Link between Communicative Intelligence and Procedural Justice
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE FOUR COMPONENTS OF PROCEDURAL JUSTICE: VOICE, RESPECT AND DIGNITY, FAIR AND IMPARTIAL TREATMENT, AND NEUTRALITY
      5. HOW PROCEDURAL JUSTICE INFLUENCES A PERSON’S WILLINGNESS TO COOPERATE
      6. THE FOUR ABILITIES: THE BEHAVIORAL ELEMENTS OF COMMUNICATIVE INTELLIGENCE
      7. WHY IS COMMUNICATIVE INTELLIGENCE IMPORTANT TO PROCEDURAL JUSTICE?
      8. SOME OF THE CURRENT BARRIERS TO INTRODUCING POLICE TO COMMUNICATIVE INTELLIGENCE: COMMAND PRESENCE VERSUS DYNAMIC PRESENCE
      9. FUTURE RESEARCH
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    5. Chapter 25: Effective Engagement and Communication between First-Line Police Supervisors and Police Officers
      1. ABSTRACT
      2. INTRODUCTION
      3. LEADERSHIP AND THE FIRST-LINE POLICE SUPERVISOR
      4. COMMUNICATION AND ENGAGEMENT IN POLICING CONTEXT
      5. ELEMENTS OF ENGAGEMENT: TRAIT, STATE, AND BEHAVIORAL
      6. EMPOWERMENT PRINCIPLES: MEANINGFULNESS, COMPETENCE, CHOICE, AND IMPACT
      7. OUTCOMES OF ENGAGEMENT: FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    6. Chapter 26: Communicating across the Generations
      1. ABSTRACT
      2. INTRODUCTION
      3. CASE DESCRIPTION
      4. SOLUTIONS AND RECOMMENDATIONS
      5. IMPLICATIONS FOR LEADERS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    7. Chapter 27: The Role of Leadership and Communication
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE GRADUATE TEACHING TRADITION: THE ETHICS OF BEING PRESENT
      5. RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    8. Chapter 28: CAMES
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. METHODOLOGY
      6. THE CAMES SYSTEM
      7. SCENARIO TESTING OF THE PRINCIPLES
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    9. Chapter 29: Mobile Communication in Hospitals
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONTEXT SENSITIVE COMMUNICATION SYSTEMS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
  13. Section 5: Ethic of Managerial Communication and Electronic Surveillance of Employees
    1. Chapter 30: The Ethics of Strategic Managerial Communication in the Global Context
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. A QUALITATIVE FIELD INVESTIGATION ON MANAGERIAL COMMUNICATION
      5. RESULTS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. LIMITATIONS OF THE STUDY
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 31: Surveillance of Electronic Communications in the Workplace and the Protection of Employees' Privacy
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. MONITORING METHODS OF ELECTRONIC COMMUNICATIONS AND MONITORING DEVICES
      4. 2. THE LEGAL FRAMEWORK
      5. 3. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    3. Chapter 32: Dataveillance and Information Privacy Concerns
      1. ABSTRACT
      2. INTRODUCTION
      3. INFORMATION PRIVACY
      4. SURVEILLANCE: AN EMPLOYEE PERSPECTIVE
      5. MONITORING EMPLOYEES’ HEALTH AND PRIVACY
      6. SURVEILLANCE: A MANAGEMENT PERSPECTIVE
      7. ORGANIZATIONAL JUSTICE AND WORKPLACE SURVEILLANCE
      8. WORKPLACE SURVEILLANCE ETHICS
      9. THE ROLE OF PRIVACY LEGISLATION
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. ACKNOWLEDGMENT
      13. REFERENCES
  14. Compilation of References
  15. About the Contributors