You are previewing Handbook of Research on Strategic Supply Chain Management in the Retail Industry.
O'Reilly logo
Handbook of Research on Strategic Supply Chain Management in the Retail Industry

Book Description

Customer satisfaction is a pivotal component to any business that provides goods or services to the public. By effectively managing the flow of products, business can adapt to the growing demands of consumers and deliver successful customer service. The Handbook of Research on Strategic Supply Chain Management in the Retail Industry is an authoritative reference source for the latest scholarly research on properly managing business processes in order to satisfy end-user requirements and increase competitive advantage in the retail marketplace. Highlighting concepts relating to field applications, customer relationships, and current trends in logistics management, this book is ideally designed for business professionals, managers, upper-level students, and researchers interested in innovative strategies and best practices in modern supply chains.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
  6. Foreword
  7. Preface
    1. ABOUT THE EDITORS
    2. HOW THE IDEA OF WRITING THIS BOOK WAS BORN
    3. ABOUT THE TITLE OF THE BOOK
    4. OBJECTIVE
    5. TOPICS THAT HAVE BEEN COVERED
    6. INTRODUCTION TO BOOK CHAPTERS
    7. TARGET AUDIENCE
    8. CONCLUSION
  8. Acknowledgment
  9. Section 1: Dynamics of Supply Chains
    1. Chapter 1: Retail Supply Chain Management Trends
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EVOLUTION OF RETAIL SUPPLY CHAIN MANAGEMENT
      5. METHODOLOGY OF RESEARCH
      6. MAIN FOCUS OF THE CHAPTER
      7. SOLUTIONS AND RECOMMENDATIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 2: The Economic and Environmental Benefits of VMI Adoption in Multi-Retailer Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. PROBLEM STATEMENT
      5. INDEPENDENT ORDERING BY THE RETAILERS
      6. VENDOR MANAGED INVENTORY MODEL
      7. NUMERICAL ANALYSIS
      8. DISCUSSION AND IMPLICATIONS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 3: Supply Chain Hub and Spoke Model for Convenience Stores
      1. ABSTRACT
      2. INTRODUCTION
      3. WHY ADOPT SUPPLY CHAIN MANAGEMENT?
      4. BACKGROUND
      5. LITERATURE REVIEW
      6. METHODOLOGY
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    4. Chapter 4: Agile Supply Chain Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CHARACTERISTICS OF AN AGILE SUPPLY CHAIN
      4. CHALLENGES FACED IN AN AGILE SUPPLY CHAIN
      5. DIFFERENT ECHELONS OF AGILE SUPPLY
      6. AGILITY IN RETAIL BUSINESS
      7. AGILITY FOR A RESILIENT SUPPLY CHAIN
      8. INFORMATION TECHNOLOGY ASPECTS IN AN AGILE SUPPLY CHAIN
      9. RELATION BETWEEN LEAN, AGILE, AND LEAGILE SUPPLY CHAIN
      10. SUMMARY
      11. CONCLUSION
      12. REFERENCES
  10. Section 2: Customer Service and Loyalty
    1. Chapter 5: Customer Service
      1. ABSTRACT
      2. INTRODUCTION
      3. CUSTOMER SATISFACTION
      4. BACKGROUND
      5. RESEARCH QUESTION
      6. METHODOLOGY
      7. FINDINGS
      8. FUTURE RESEARCH
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    2. Chapter 6: Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ENCOURAGING SUPPLY CHAIN NETWORKS AND CUSTOMER LOYALTY IN GLOBAL SUPPLY CHAIN
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 7: A Customer Loyalty Model for Online Retail in India
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH OBJECTIVES
      5. RESEARCH FRAMEWORK AND HYPOTHESIS FORMULATION
      6. RESEARCH METHOD
      7. RESULTS
      8. DISCUSSION OF FINDINGS AND IMPLICATIONS
      9. CONCLUSION AND LIMITATIONS
      10. REFERENCES
    4. Chapter 8: Customer Experience Impacting Retail Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH QUESTION
      5. METHODOLOGY
      6. FINDINGS
      7. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
  11. Section 3: Supply Chain for Perishable Items
    1. Chapter 9: Supply Chain Management and Strategy Implementation for Perishable Goods
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. DISTRIBUTION: CHALLENGES
      5. TECHNOLOGY: INDISPENSABLE ELEMENT IN COLD CHAINS
      6. OPPORTUNITY
      7. SOLUTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 10: An Overview of Fruits and Vegetables' Retail Supply Chain Models in India
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. FUTURE DIRECTIONS FOR RESEARCH
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 11: Dynamics of Supply Chains for Perishable and Non-Perishable Items
      1. ABSTRACT
      2. INTRODUCTION
      3. SINGLE ECHELON INVENTORY MANAGEMENT
      4. SUPPLY CHAIN DYNAMICS OF A PERISHABLE ITEM
      5. EXPERIMENTAL ANALYSIS
      6. MANAGERIAL IMPLICATIONS AND DIRECTION FOR FUTURE RESEARCH
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. APPENDIX 1
      11. APPENDIX 2
  12. Section 4: Trends in Supply Chains
    1. Chapter 12: Building a Strategic Framework for Retail Supply Chain Analytics
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. ACHIEVING STRATEGIC FIT FOR COMPETITIVE ADVANTAGE
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 13: Omni-Channel Retailing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH QUESTION
      5. METHODOLOGY
      6. FINDINGS/DISCUSSIONS
      7. FURTHER RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 14: Trimming Safety Stock
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BASIS OF RESEARCH
      5. MAIN FOCUS OF THE CHAPTER
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    4. Chapter 15: Big Data Analytics in Retail Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EARLY RESEARCH
      5. PROBLEM DEFINITION
      6. METHODOLOGY
      7. FINDINGS AND DISCUSSION
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    5. Chapter 16: Green Retailing
      1. ABSTRACT
      2. INTRODUCTION
      3. METHODOLOGY
      4. INDUSTRY PRACTICES
      5. POLICY LEVEL DECISIONS
      6. BARRIERS AND BENEFITS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
  13. Section 5: Field Applications
    1. Chapter 17: End to End Supply Chain Planning for a Fashion Retailer in India
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH QUESTION
      5. METHODOLOGY
      6. FINDINGS
      7. LIMITATIONS
      8. FURTHER RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 18: Intelligent Slotting for the Warehouse
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PROBLEM DEFINITION, PROPOSED SOLUTIONS, AND GUIDELINES
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 19: A Study of Virtual Trial Room
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. BASIS OF RESEARCH
      5. RELEVANCE OF THE STUDY
      6. CONCLUSION
      7. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 20: Retail Healthcare Market in India
      1. ABSTRACT
      2. INTRODUCTION
      3. HISTORY
      4. INDIA HEALTHCARE SYSTEM BACKGROUND
      5. THE DRIVERS
      6. A NEW APPROACH
      7. METHODS
      8. RESULTS
      9. DISCUSSION
      10. RETAIL HEALTH CARE IN INDIA: THE NEXT BIG THING
      11. FUTURE DIRECTIONS AND POLICY IMPLICATIONS
      12. LIMITATIONS OF THIS STUDY
      13. CONCLUSION
      14. REFERENCES
      15. ADDITIONAL READING
  14. Compilation of References
  15. About the Contributors