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Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services

Book Description

Over the past few years, e-government has been rapidly changing the way governmental services are provided to citizens and businesses. These services improve business and government exchange capability, provide a new way to discover and share information, and play a part in the evolution of future technologies. The Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services seeks to address which services in e-government should be provided to users and how. This premier reference work gives an overview of the latest achievements in the field of e-government services, provides in-depth analysis of and research on the development and deployment of cutting-edge applications, and provides insight into future trends for researchers, teachers, students, government workers, and IT professionals.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
    1. Mission
    2. Coverage
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Preface
    1. WHAT IS UNIQUE ABOUT THIS BOOK
    2. BACKGROUND
    3. CONTENT AND FOCUS OF THE BOOK
    4. A DEEPER VIEW OF THE SECTIONS
    5. WHO SHOULD USE THIS BOOK?
    6. REFERENCES
    7. ENDNOTES
  7. Acknowledgment
  8. Section 1: E-Government Adoption: Issues, Challenges, Experiences
    1. Chapter 1: Smart Government
      1. ABSTRACT
      2. INTRODUCTION
      3. KEY ELEMENTS AND CHALLENGES FROM ICT-DRIVER ROLE
      4. CONCLUSION
      5. REFERENCES
      6. KEY TERMS AND DEFINITIONS:
      7. ENDNOTE
    2. Chapter 2: Big Data and Innovation in the Delivery of Public Services
      1. ABSTRACT
      2. INTRODUCTION
      3. PREDICTIVE POLICING IN KENT COUNTY
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 3: If We Build It, Will They Come?
      1. ABSTRACT
      2. INTRODUCTION
      3. MAIN FOCUS OF THE CHAPTER
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    4. Chapter 4: Telecentres as a Medium for Good Governance in Rural India
      1. ABSTRACT
      2. INTRODUCTION: GOOD GOVERNANCE
      3. GOOD GOVERNANCE IN THE INDIAN CONTEXT
      4. E-GOVERNANCE AND E-GOVERNMENT
      5. E-GOVERNANCE FOR GOOD GOVERNANCE
      6. TELECENTRES AS A MEDIUM FOR E-GOVERNMENT SERVICES
      7. TELECENTRE CONCEPTS
      8. SUSTAINABILITY OF TELECENTRES
      9. E-GOVERNMENT AND TELECENTRES IN INDIA
      10. IMPACT OF TELECENTRES IN INDIA IN RELATION TO GOOD GOVERNANCE
      11. CONCLUSION
      12. REFERENCES
      13. ADDITIONAL READING
      14. KEY TERMS AND DEFINITIONS
      15. ENDNOTES
    5. Chapter 5: Ensuring Continued Usage of an E-Government Service in Malaysia
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. RESEARCH METHOD
      6. DATA ANALYSIS
      7. DISCUSSION
      8. LIMITATION AND SUGGESTION FOR FUTURE RESEARCH
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
  9. Section 2: Business Process Modeling for E-Government Services
    1. Chapter 6: Raising Citizen-Government Communication with Business Process Models
      1. ABSTRACT
      2. INTRODUCTION
      3. BUSINESS PROCESS MODELS AS COMMUNICATION ARTIFACTS
      4. DESIGNING FOR PROCESS MODELS UNDERSTANDABILITY
      5. DESIGNING PUBLIC SERVICE PROCESS MODELS FOR CITIZEN UNDERSTANDING
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 7: Towards the Integration of E-Government Process in the University of Murcia
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RELATED WORK
      5. REVIEW OF BUSINESS PROCESS TECHNOLOGIES
      6. BUSINESS PROCESS STRATEGY IN THE UNIVERSITY OF MURCIA
      7. LESSONS LEARNED
      8. CONCLUSION AND FUTURE WORK
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
  10. Section 3: Harnessing the Citizen and E-Government Collective Intelligence
    1. Chapter 8: Collective Intelligence in a Computer-Mediated Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FROM INDIVIDUAL INTERACTIONS TO COLLECTIVE BEHAVIORS
      5. RELATION BETWEEN THE LOCAL AND THE GLOBAL LEVEL
      6. THE MEDIA AND THE ENVIRONMENT: MORE THAN BASIC MEDIATORS
      7. ANALYSIS OF TRACES, THE MEANING FROM DATA
      8. THE STRENGTH OF MEDIATED SERVICES
      9. ON THE ETHICAL AND LEGAL ASPECTS OF THE USE OF TRACES
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    2. Chapter 9: Open Social Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. INNOVATION
      4. SOCIAL INNOVATION
      5. OPEN INNOVATION
      6. ‘OPEN SOCIAL INNOVATION’
      7. SOCIAL CHALLENGE IDEAS: ‘OPEN’ SOCIAL INNOVATION IN BRAZIL AND USA
      8. DISCUSSION AND PROPOSITIONS
      9. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
      13. ENDNOTE
    3. Chapter 10: E-Government Documents and Data Clustering
      1. ABSTRACT
      2. INTRODUCTION
      3. BASIC CONCEPTS
      4. CLUSTERING TAXONOMIES
      5. TEXT CLUSTERING ALGORITHMS
      6. STRUCTURED NATURE OF THE CONTENT
      7. CLUSTERING IN ADVANSE: CASE STUDY
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    4. Chapter 11: Semantic Framework for an Efficient Information Retrieval in the E-Government Repositories
      1. ABSTRACT
      2. INTRODUCTION
      3. MOTIVATION AND REQUIREMENTS
      4. INTEROPERABILITY REQUIREMENTS
      5. THE ONTOLOGOV ARCHITECTURE
      6. CASE-BASED REASONING
      7. ONTOLOGY DESIGN AND DEVELOPMENT
      8. CONVERSATION INTERFACE
      9. EXPERIMENTAL EVALUATION
      10. CONCLUSION AND FUTURE WORK
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    5. Chapter 12: The German Electronic Identity Card
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. GOVERNMENT-OPERATED ELECTRONIC AUTHENTICATION INFRASTRUCTURES: HELPFUL OR USELESS?
      5. OPERATION BY THE GOVERNMENT?
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
    6. Chapter 13: Sentiment Analysis, Social Media, and Public Administration
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL MEDIA AS DATA SOURCES
      4. SENTIMENT ANALISYS IN SOCIAL MEDIA
      5. SENTIMENT ANALYSIS IN PRACTICE
      6. ANALYSIS OF RESULTS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
  11. Section 4: E-Health: Issues and Solutions
    1. Chapter 14: Privacy-Friendly Management of Electronic Health Records in the eHealth Context
      1. ABSTRACT
      2. INTRODUCTION
      3. EHR MANAGEMENT IN EHEALTH SYSTEMS
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
    2. Chapter 15: Early Warning System and Adaptation Advice to Reduce Human Health Consequences of Extreme Weather Conditions and Air Pollution
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESULTS OF PREVIOUS EXAMINATIONS OF AIR POLLUTION INFLUENCE ON MORBIDITY AND MORTALITY
      5. EFFECTS OF LONG-TERM EXPOSURE TO AIR POLLUTION
      6. EFFECTS OF SHORT-TERM EXPOSURE TO AIR POLLUTION
      7. THE INFLUENCE OF METEOROLOGICAL FACTORS
      8. OBSERVATIONS AND RESPONSES TO CLIMATE CHANGES
      9. THE IMPACT OF AIR POLLUTION AND ADVERSE WEATHER CONDITIONS ON HEALTH
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
    3. Chapter 16: E-Health
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELEVANCE AND CHALLENGES
      4. 3. TELEMONITORING AND SELF-MANAGEMENT OF CHRONICDISEASES
      5. 4. SECURITY AND PRIVACY OF HEALTH DATA
      6. 5. OPEN RESEARCH ISSUES AND FUTURE TRENDS
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
  12. Section 5: Government-to-Business and -Citizen Communications and Services
    1. Chapter 17: Evaluating E-Government Initiatives
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. BACKGROUND
      5. AN EXAMPLE
      6. A SUMMARY OF THE METHOD
      7. CONCLUSION
      8. FUTURE RESEARCH DIRECTIONS
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTE
    2. Chapter 18: Impact of Local Self-Government Institutions on Creating a Business-Friendly Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. LEGAL FRAMEWORK OF INSTITUTIONAL COOPERATION BETWEEN LOCAL SELF-GOVERNMENT AND BUSINESS COMMUNITY
      4. RESEARCH METHODOLOGY AND HYPOTHESES
      5. STATISTICAL ANALYSIS OF BUSINESS COUNCILS FUNCIONALITY
      6. IMPACT OF BUSINESS COUNCIL ACTIVITIES ON BUSINESS COUNCIL QUALITY AND FUNCTIONALITY RATING
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    3. Chapter 19: Towards a Citizen-Centric E-Government Service Index Model
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT MATURITY MODELS
      4. RESEARCH METHODOLOGY
      5. TOWARDS A CITIZEN-CENTRIC E-GOVERNMENT SERVICE INDEX (ESI) MODEL
      6. E-GOVERNMENT DEVELOPMENT IN THE EGYPTIAN CONTEXT
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
  13. Compilation of References
  14. About the Contributors