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Handbook of Research on Enterprise 2.0

Book Description

Workplace technology is evolving at an accelerated pace, driving innovation, productivity, and efficiency to exceedingly high levels. Businesses both small and large must keep up with these changes in order to compete effectively with fellow enterprises. The Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions collects the most recent developments in evaluating the technological, organizational, and social dimensions of modern business practices in order to better foster advances in information exchange and collaboration among networks of partners and customers. This crucial reference supports managers and business professionals, as well as members of academia, IT specialists, and network developers in enhancing business practices and obtaining competitive advantage.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Preface
    1. ORGANIZATION OF THE HANDBOOK
    2. EXPECTATIONS
  7. Acknowledgment
  8. Section 1: The Technological Dimension
    1. Chapter 1: Emerging Business Intelligence Technologies for SMEs
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. OPEN-SOURCE SOFTWARE
      4. 3. OPEN SOURCE IN SMES
      5. 4. BUSINESS INTELLIGENCE OVERVIEW
      6. 5. OPEN SOURCE BUSINESS INTELLIGENCE TOOLS
      7. 6. EVALUATION OF OPEN SOURCE BUSINESS INTELLIGENCE TOOLS
      8. 7. FUTURE TRENDS IN BUSINESS INTELLIGENCE
      9. 8. CONCLUSION
    2. Chapter 2: Managing “Virtuality”
      1. ABSTRACT
      2. INTRODUCTION
      3. COLLABORATIVE TECHNOLOGIES
      4. VIRTUAL TEAMS
      5. A MODEL FOR MANAGING VIRTUALITY IN LARGE ORGANISATIONS
      6. AN INTEGRATED MODEL: IMPLEMENTATION AND MANAGEMENT
      7. BENEFITS AND LIMITATIONS TO THE MODEL
      8. CONCLUSION
    3. Chapter 3: A Review of Tools for Overcoming the Challenge of Monitoring of Social Media
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TOOLS TO MONITOR SOCIAL MEDIA AND GENERATE ENGAGEMENT
      5. DISCUSSION AND CONCLUSION
    4. Chapter 4: E-Health Sites Development Using Open Source Software and OMT Methodology as Support for Family Doctors’ Activities
      1. ABSTRACT
      2. INTRODUCTION
      3. E-HEALTH IN ROMANIA
      4. E-HEALTH NETWORK INFRASTUCTURE
      5. AN E-HEALTH SITE GENERAL ARCHITECTURE USING OMT AND OSS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    5. Chapter 5: CommunicaME
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONTACTLESS TECHNOLOGY
      5. NFC PHONES AND TECHNOLOGIES OF DEVELOPMENT
      6. SPEECH SYNTHESIS AND RECOGNITION IN ACCESSIBLE SYSTEMS
      7. CONCLUSION AND FUTURE WORK
  9. Section 2: Impact on Organizations, Society, and Individuals
    1. Chapter 6: The Impact of Enterprise 2.0 Principles on Business Processes
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. OVERVIEW OF CHANT
      5. DATA-FLOW RULES
      6. DECISIONS
      7. TO-DO LISTS
      8. CONCLUSION
    2. Chapter 7: Efficiency Theories
      1. ABSTRACT
      2. INTRODUCTION
      3. CONSIDERATION OF THE EFFICIENCY CONCEPT
      4. ISSUES CONCERNING METHODOLOGY IN UNDERSTANDING AND CONSIDERATION OF EFFICIENCY
      5. FUTURE RESEARCH DIRECTIONS
    3. Chapter 8: Use of Social Network for Business in Public Relations
      1. ABSTRACT
      2. THE ROLE OF COMMUNICATION IN SOCIAL NETWORK
      3. SOCIAL NETWORKS AND PUBLIC RELATIONS
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
    4. Chapter 9: Impact of Economic Culture on the Development of Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IMPACT OF ECONOMIC CULTURE ON THE DEVELOPMENT OF SMES
      5. CONCLUSION
    5. Chapter 10: Agile Management for Multimedia
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDY
      5. STUDY PHASES AND DATA COLLECTION
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. GLOBAL CONCLUSIONS OF THE STUDY
    6. Chapter 11: Trust in an Enterprise World
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MEETING THE REQUIREMENTS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    7. Chapter 12: How to Value and Monitor the Relational Capital of Knowledge-Intensive Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SNARE FRAMEWORK
      5. RELATIONAL CAPITAL EVALUATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    8. Chapter 13: Critical Success Factors in Enterprise 2.0
      1. ABSTRACT
      2. INTRODUCTION
      3. ENTERPRISE 2.0: CURRENT CHALLENGES
      4. ENTERPRISE 2.0 AND BUSINESS PERFORMANCE
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    9. Chapter 14: The Influence of (Online) Social Networks on Workers’ Attitudes and Behaviours in Higher Education Institutions
      1. ABSTRACT
      2. INTRODUCTION
      3. THE WEB 2.0
      4. WORK-RELATED ATTITUDES AND BEHAVIOURS
      5. RESEARCH MODELS AND HYPOTHESIS
      6. METHODOLOGY
      7. FINDINGS AND DISCUSSION
      8. CONCLUSION
      9. FUTURE RESEARCH DIRECTIONS
    10. Chapter 15: Innovation and Diversification Policies in the Banking Sector
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. NEW INNOVATION POLICY AND DIVERSIFICATION (I + D) IN THE FINANCIAL SECTOR
      4. 3. THE CASE OF CAJA RURAL’S URBAN@ PROGRAM
      5. 4. CONCLUSION
    11. Chapter 16: Internal Social Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. NETWORKS, COMMUNITIES, AND THE DANGER OF MISLEADING PROMISES
      5. NETWORK USAGE IN BUSINESS CONTEXTS
      6. THE ISSUE OF CO-DETERMINATION
      7. DISCUSSION, FUTURE RESEARCH DIRECTIONS, AND CONCLUSION
    12. Chapter 17: The Impact of Web 2.0 in the Teaching and Learning Process
      1. ABSTRACT
      2. INTRODUCTION
      3. TEACHING AND LEARNING PROCESS: THE NEW PARADIGM
      4. THE WEB 2.0 TECHNOLOGY: THE MAIN TOOLS
      5. TEACHING AND LEARNING THROUGH THE USE OF WEB 2.0 TOOLS BY E-LEARNING PLATFORMS
      6. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
    13. Chapter 18: Experts vs. Novices
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. IMPACT OF ONLINE SALES PROMOTION TYPE ON PURCHASE INTENTION: KEY DIFFERENCES BETWEEN NOVICE AND EXPERT INTERNET USERS
      5. 4. EMPIRICAL STUDY
      6. 5. FINDINGS
      7. 6. SOLUTIONS AND RECOMMENDATIONS
      8. 7. FUTURE RESEARCH DIRECTIONS
      9. 8. CONCLUSION
    14. Chapter 19: The Importance of ICT in the Social Support Networks and in the Citizenship of the Portuguese Elderly
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE LANGUAGE OF RELATIONS: SOCIAL SUPPORT ON THE INTERNET
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    15. Chapter 20: Impact of 2.0 on Contemporary Marketing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCEPTUALIZATION
      5. THE CRM AND WEB 2.0 IN THE RELATIONSHIP MARKETING
      6. ASSESSMENT
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    16. Chapter 21: Comparative Analysis of Acceptance Factors for SAP and Microsoft Dynamics NAV ERP Solutions in their Maturity Use Phase
      1. ABSTRACT
      2. INTRODUCTION
      3. ERP SOLUTIONS LIFECYCLE
      4. LITERATURE REVIEW
      5. ERP ACCEPTANCE MODEL
      6. METHODOLOGY
      7. RESULTS AND ANALYSIS
      8. RESULTS AND ANALYSIS
      9. CONCLUSION
      10. APPENDIX: QUESTIONNAIRE ITEMS
    17. Chapter 22: Attributes of Innovation Leaders
      1. ABSTRACT
      2. INTRODUCTION
      3. TRANSFORMATION FROM INFORMATION-BASED ORGANISATION TO KNOWLEDGE-BASED ORGANISATION
      4. TRANSFORMATION FROM KNOWLEDGE-BASED INTO A LEARNING ORGANISATION
      5. TRANSFORMATION FROM LEARNING ORGANISATION INTO INNOVATIVE ORGANISATION
      6. ATTRIBUTES OF THE INNOVATION LEADER
      7. CONCLUSION
  10. Section 3: Applications and Solutions
    1. Chapter 23: The Portuguese School of Macao, China
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE INDEX LEARNING STYLE (ILS)
      4. 3. THE TEACHING UNDER THE WEB 2.0
      5. 4. THE PORTUGUESE HIGH-SCHOOL OF MACAU
      6. 5. HUMAN DATA MINING
      7. 6. CONCLUSION
      8. APPENDIX A
      9. APPENDIX B
      10. APPENDIX C
      11. APPENDIX D
      12. APPENDIX E
      13. APPENDIX F
    2. Chapter 24: Visibility of the Airport Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. TOOLS USED IN WEB 2.0 AND SOCIAL COMMUNICATION MEDIA
      4. VISIBILITY OF THE AIRPORT SECTOR: EMPIRICAL STUDY
      5. FUTURE LINES OF RESEARCH
      6. CONCLUSION
    3. Chapter 25: Online Social Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL NETWORKS: TIES AND STRUCTURE
      4. NETWORKED CONSUMER: MATCHED DYADIC TIES, RECOMMENDATION DIFFUSION AND CO-CONSUMPTION INFLUENCE
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    4. Chapter 26: The Evolving Value of eTourism for Suppliers and Visitors
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHALLENGES AND ADVANTAGES FOSTERED BY ETOURISM TO DIFFERENT TOURISM STAKEHOLDERS
      5. TRAVEL 2.0 AS A WEB-BASED TOOL EMPOWERING VISITORS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    5. Chapter 27: Organizational Learning and Web 2.0 Technologies
      1. ABSTRACT
      2. INTRODUCTION
      3. ORGANIZATIONAL LEARNING, KNOWLEDGE MANAGEMENT, AND WEB 2.0: BRIEF OVERVIEW
      4. PROPOSAL FOR A WEB 2.0 APPLICATION TO SUPPORT THE PLANNING AND ORGANIZATION OF SOFTWARE PROJECTS
      5. CONCLUSION
    6. Chapter 28: Valuing Learning Objects Shared in an Online Community
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. ASPECTS OF GIVING AN INITIAL VALUE TO A LEARNING OBJECT
      5. THE INITIAL VALUE OF A LEARNING OBJECT IN THE LOP SYSTEM
      6. EXPERIMENTATION: VALUATION PROCESS OF LOP OBJECTS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    7. Chapter 29: A Framework Proposal to Assess the LARG Index of a Supply Chain in a Fuzzy Context
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. COMPOSITE LARG INDEX CONSTRUCTION
      5. THE FUZZY ENTERPRISE 2.0 ASSESSMENT APPROACH
      6. FINAL REMARKS
    8. Chapter 30: Objective-Oriented Modeling of Enterprises under the Service Paradigm
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE LIFECYCLE OF A SYSTEM
      5. AN N-DIMENSONAL ARCHITECTURE FRAMEWORK
      6. THE FRONT PLANE
      7. FROM PURPOSE TO WORKING SYSTEM
      8. CHOOSING A PARADIGM: PROCESSES OR SERVICES?
      9. FROM N-TIER TO TIERLESS
      10. THE IMPORTANCE OF OBJECTIVES
      11. FUTURE RESEARCH DIRECTIONS
      12. CONCLUSION
    9. Chapter 31: Enterprise 2.0 in Engineering Curriculum
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. ISSUES, CONTROVERSIES, PROBLEMS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    10. Chapter 32: Brazilian Government’s Training Network for Digital Inclusion
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHALLENGES IN MEASURING AND MONITORING LARGE SCALE TRAINING PROGRAMS BASED ON SOCIAL NETWORKS
      5. METRICS TO ANALYZE SOCIAL NETWORKS OF THE MONITORS AND CENTERS
      6. RESULTS AND DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    11. Chapter 33: Towards E-Government Information Platforms for Enterprise 2.0
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RELATED WORK
      5. UNLOCKING INFORMATION FOR E-GOVERNMENT AND ENTERPRISE 2.0 USING WEB 2.0 AND HUMAN LANGUAGE TECHNOLOGIES
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
  11. Compilation of References
  12. About the Contributors