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Handbook of Public Administration, 3rd Edition by James L. Perry, Robert K. Christensen

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Chapter 24Managing E-Government

M. Jae Moon and Eric W. Welch

E-government and e-governance are compelling technology-based platforms that have been introduced in government to improve administrative processes, provision of public services, and engagement with citizens. E-government is the application and use of information and communications technologies (ICT) in the public sector for any type of activity, including back-office administrative work and front-office service activities. It is usually associated with one-way transactions with citizens, businesses, and other governments (Norris, 2010). Newer ICT technologies that enable richer and more reliable two-way communication have increased the potential for improved interaction, collaboration, ...

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