O'Reilly logo

Handbook of Public Administration, 3rd Edition by James L. Perry, Robert K. Christensen

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 12Contracting in Pursuit of Public Purposes

Zachary S. Huitink, David M. Van Slyke, and Trevor L. Brown

On October 1, 2013, healthcare.gov, the website through which Americans can purchase health insurance under the auspices of the Patient Protection and Affordable Care Act, went live. Within hours of launch, reports surfaced regarding the site's poor functionality. From account creation through plan selection and purchase, shoppers struggled to navigate the federal government's new online insurance market. After repeated attempts to complete the process, many would-be buyers abandoned the site, frustrated by error messages, frozen web pages, and other glitches. These problems drove utilization well below expectations, an alarming ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required