Handbook of Organizational Learning and Knowledge Management, Second Edition

Assessing Learning Effectiveness

To be learning effectively means investing and allocating resources with an organization’s learning portfolio to maximize value. Assessing learning effectiveness involves identifying the relative value of practices in one’s learning portfolio. Learning use and Learning impact can be used as indicators for such an assessment. Any learning practice can be scored on the basis of these two dimensions to determine relative value. (Relative is highlighted for emphasis since absolute value cannot be determined; and the focus should be on weighing the value of learning investments compared to one another.) Once practices are scored, learning resources can be allocated on the basis of those scores.