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Handbook of Human Resource Development by Neal F. Chalofsky

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Emotional Intelligence and Its Critical Role in Developing Human Resources

Fredrick Muyia Nafukho and Machuma A. H. Muyia

Texas A&M University

INTRODUCTION

Over the years, there has been considerable interest in the role of the field of human resource development (HRD) in developing human resources by improving performance through learning at individual, group, process, organizational, community, and national levels (McLagan & Suhadolink, 1989; Nafukho, Hairston, & Brooks, 2004; Swanson & Holton, 2009). Thus, human resource development as a multidisciplinary field of study with foundations in anthropology, economics, psychology, and systems theory ...

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