Robin S. Grenier
University of Connecticut
Western Carolina University (University of NC)
The term “expertise” is often associated with one who has years of experience, demonstrates consistent and successful task performance, and has the ability to undertake complex problem solving faster, easier, and more accurately than others. Ericsson and Lehman (1996) describe superior performance as the core criterion for defining expertise, with the top 10 percent of practitioners within a domain being experts. Swanson (1994) describes employee expertise as the performance ...