Handbook of Human Performance Technology: Principles, Practices, and Potential, Third Edition

Part V. PERFORMANCE MEASUREMENT AND ASSESSMENT

JANA L. PERSHING

Central to the human performance technology (HPT) field is the ability to effectively measure and assess performance-improvement initiatives. Because HPT is based on a total-system perspective in examining organizations, it calls for a variety of ways to analyze and assess data before making recommendations and decisions aimed at improving results. This total systems process is commonly referred to as the ADDIE (analysis, design, development, implementation, and evaluation) process. Since the ADDIE process emphasizes testing ideas through empirical observation and measures, it relies on quantitative methods such as experiments and correlational studies. However, depending on the organizational ...