Chapter 34. Observation Methods for Human Performance Technology
James A. Pershing, Scott J. Warren, Daniel T. Rowe
One of the more underused and undervalued methods for collecting data about human performance is observation. Observation methods have a number of purposes and advantages. Examples include (1) obtaining firsthand information about task performance in a work setting, (2) evaluating and assessing task, individual, and group processes, (3) identifying communication structures that degrade performance, (4) confirming quantitative performance findings, and (5) comparing predicted performance to actual performance. The data that result from using observation techniques include information about specific procedures and work processes that ...
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