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Handbook for Strategic HR by OD Network

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CHAPTER 9

Working with the Client-Consultant Relationship

Why Every Step Is an “Intervention”

Naomi Raab

THE WORK OF AN OD consultant is often presented as a series of planned stages: entry, contracting, data gathering and diagnosis, feedback, intervention and evaluation (French, W.L. & Bell, C.H.) with discrete tasks all directed outward, at the problem. Often, I have observed, there is an assumption that the client knows what the problem is and that the consultant, “collaboratively” with the client, will address these problems and fix them. However my experience of working with clients is not like that at all; largely I think, because of three things

•  I work in the here and now, i.e., I work with what ever is going on, (I don’t just direct ...

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