CHAPTER 55
Resistance in Organizations
How to Recognize, Understand, and Respond to It
CHANGE AND RESISTANCE go together, hand in glove. Each is natural, pervasive, and universal. Resistance is neither avoidable nor bad. It is a fact of organizational life. As such, it must be managed, not avoided.
Resistance is feedback and feedback is information. Poorly managed resistance, like poorly managed information about productivity and markets, can be costly. Well-managed resistance permits you to execute projects and implement change efforts with a minimum of difficulty. We have all heard the old “saw”: “If only my employees would follow my instructions, management would not be so difficult.” Of course, developing effective partnerships ...
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