O'Reilly logo

Handbook for Strategic HR by OD Network

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 4

Action Research

The Anchor of OD Practice

Jeremy S. Lurey and Matt Griffin

A Tale of the Oversized File Cabinet

While working in his home office on a sunny Friday afternoon, Frank heard the doorbell ring. He went to answer the door, and as he opened it, he noticed Tom the carpenter standing outside next to a very large file cabinet.

Before Frank could even say hello, Tom eagerly greeted him with a firm handshake and said, “Hi Tom. I was so excited to get your call about the file cabinet last week that I started immediately. I designed a custom-made oversized cabinet to meet all of your current and future business needs. You’re going to love it!”

With a perplexed look on his face, Frank responded, “Tom, I’m not sure what you were thinking, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required