CHAPTER 37
Participative Design
An Overview
Things We Know to Be True
Let’s be honest. There are some things we know to be true without needing proof.
• Did you ever really doubt that cigarette smoking is hazardous to your health?
• Do you doubt that talking on a cell phone while driving a car increases risk of accident?
We have a sort of collective consensus about these things. We know other people will agree with us. We even feel safe talking about these topics in social situations because they pose low risk of disagreement.
OK, here’s another one:
• Do you really think bureaucracy is the best way to get things done?
I’ll bet most of you agree that bureaucracy is a badly flawed system we grudgingly make the most of. So why, ...
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