Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies

Chapter 9. Zeroing in on Star Performance

Diana Durek and Wendy Gordon

More than any other indices designed to predict performance, measures of emotional intelligence (EI) are showing real payoff power when it comes to workplace success. Over a decade of research has consistently demonstrated that those with higher EI, as measured by the Emotional Quotient Inventory (known as the EQ-i®), are more likely to perform at high levels than their less emotionally intelligent co-workers (e.g., Bachman, Stein, Campbell, & Sitarenios, 2000; Jae, 1997; Sitarenios & Stein, 1998). While IQ and technical skills are a requirement for many roles, once a person is in a given job, IQ no longer discriminates between those who succeed and those who do not (Cherniss, ...