Chapter 8. From Individual to Organizational Emotional Intelligence
Steven J. Stein
Carlos woke up bright and early. It was Monday morning and he was already excited about his day. His mind was racing, trying to solve a complex puzzle at work. He was developing a new system for his company's website. He had thought of a novel way to track visitors to the site and customize information packets specific to their indicated interests. The website had a history of poor ratings on its effectiveness, and Carlos and his team had been turning it around with huge increases in customer ratings for responsiveness. He couldn't wait to present his new ideas to his supervisor and his team.
A few blocks away, Nicole, after hearing her alarm clock go on for ...
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