7.4. EMOTIONS AROUND THE TEAM TABLE
One of the first steps in enhancing conflict resolution skills at the team level is to assess and improve a team's awareness of and comfort with emotions. Team members need to become aware of their emotions individually and collectively, and they need to know how to capitalize on useful emotions and manage those that are creating a drag on their success. If you ever need to debunk a team's assertion that emotions are fluff, ask questions such as: "What happens to a team when...
They get word they are selected as one of the finalists in their organization's contest for the best-designed widget?
They learn a long-time team leader was just diagnosed with a terminal disease?
They hear the organization may merge ...
Get Handbook for Developing Emotional and Social Intelligence: Best Practices, Case Studies, and Strategies now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
