1. Role-playing allows salespeople to
A. Share their feelings.
B. Become friends with their managers.
D. Earn commission.
2. In role-play, it’s best to group people who
A. Usually don’t work together.
B. Are best friends.
C. Are new to the company.
D. Are sales veterans.
3. After role-playing, the salesperson should discuss his or her
C. Favorite movies.
D. Most embarrassing moment.
4. In role-playing exercises, the observer must
A. Describe what he or she saw.
B. Mock the participants.
C. Ignore the exercise.
D. Praise only his or her friends.