LESSON 48The Joey
Remember the TV show Friends? One of the best lessons you can learn in sales and customer service was derived from this sitcom. The lesson was there almost every week and few people took advantage of figuring out what it was. If you did catch on, it provided the opportunity to change your relationships not only in the world of business, but also with your family and friends.
Enough build-up; here it is: I call it “The Joey.” Remember the character Joey Tribbiani, the good looking neighbor played by Matt LaBlanc? When he met a girl, which was about every episode, he always asked, with his famous smile, “How you doin’?”
This can be used instantly on any customer to find out what is going on. In a sales situation you can find out ...
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