LESSON 6Are You a Good Listener?
Listening is one of the most important aspects of any type of sale or negotiation, whether with professionals, friends, or family. Though most people think they are good listeners, the truth is quite the opposite: most of us need to improve our listening skills. Here is a simple exercise to test your listening skills. Reflect on your actions in the following situations:
• You just met several new people and were briefly introduced. Do you remember all of their names? Any of their names?
• You got lost and stopped for directions, which you didn’t write down. Did you find your way? Or are you still lost?
• You are listening to someone and a thought pops into your mind. Do you interrupt the other person with your ...
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